Customer Service Feedback: Feedback Surveys
Learning objectives
- Gain knowledge about collecting customer feedback using surveys. Learn different types of surveys, how to interpret their results, and how to incentivize people to fill them out.
Course overview
If you watched our first course on the basics of feedback, you learned about different types of feedback you might get from customers. In this course, we're going to shift gears to talk about how you can collect that feedback. There are, of course, a variety of ways, but we're going to focus on surveys here. We'll cover the different types of surveys, ways to measure and interpret results, and using incentives for participation.
The individuals involved in the development and promotion of this course do not receive any compensation or financial benefits outside of their regular employment for their work on this course.
