Customer Service Feedback: What To Do With Feedback
Learning objectives
- Learn about what to do with feedback once you've received and collected it. Learn how to track, analyze, and take action and explore when and how to make changes based on customer feedback.
Course overview
Once you've gathered your feedback, what do you do with it? That's what this course is all about. In this course, we'll discuss the three main steps: tracking, analyzing, and taking action. We'll go over various tracking methods, discuss the importance of objective analysis, and talk about when and how to make changes based on customer feedback.
The individuals involved in the development and promotion of this course do not receive any compensation or financial benefits outside of their regular employment for their work on this course.
