Have you ever called a business only to be met with a bad greeting? Perhaps it was muffled and unintelligible? Or they simply didn't give you enough information in the greeting? Or maybe you've encountered someone who was curt, and almost rude, like you were burdening them with your call? These are all examples of bad telephone practices, and they can turn away customers. The greeting is your first impression, and it's important to get it right! That's what we'll cover in this course. We'll go over the four components to a great, professional greeting.