Telephone Techniques: Hold, Please

Course overview

No one likes being put on hold. But sometimes, it's an inevitable part of handling the phones. Maybe someone walks physically into your office. Maybe you need to get further information. Whatever the reason, sometimes when you're running the phones for a business, you have to put people on hold. So how do you avoid angering them when you do? In this course, we'll learn some techniques that research says makes it easier for the caller when they're placed on hold.
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