Let's face it, many leaders are Type A personalities. We're energetic, we like to mingle, and most importantly, we like to TALK. That's certainly an important aspect of leadership. But sometimes what your staff needs from you is for you to stop talking and LISTEN. This is a key part of leadership, because it's only by listening that we truly begin to understand what's going on at all levels of our organization. So, in this program, we'll talk about both the types of listening and how to listen well as a leader