Retail Conflict Management: 05. Maintaining Control

Course overview

When you're in a conflict with a customer, it's easy for things to get out of hand. If you're coming from a mindset of, “The customer is always right,” or you just don't know what to do with your own emotions, maintaining control over tense situations is difficult. In this program, we'll go over some tips to help simplify things. We'll also help to prepare you for common scenarios that may arise during these stressful, unprecedented times.
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