Tel-Sell: 02. Engagement Techniques

Course overview

Customer engagement is an important component of any sales call, be it face-to-face, or a non-face-to-face business discussion. Grabbing the customer's attention and engaging them in a two-way conversation is the only way a salesperson will have success motivating a favorable buying decision. This course teaches some specific techniques to employ during a non-face-to-face business discussion that will help you to drive customer engagement and sales success
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