Positive interactions with customers in the field lead to customer referrals, and thus an increase in revenue, as well as a great company brand. When customers have negative field service experiences it significantly impacts the company's perception and can lead to the loss of customers and revenue. For this course, you will focus on the essential actions required to deliver great customer service in the field to ensure customers are happy and satisfied and share their great experiences with others. This course has been approved for 1 hour of PDU credit from PMI (Project Management Institute).