B2B Customer Service Excellence: B2B Customer Success
Learning objectives
- Gain an understanding of key customer goals when they do business with an organization. Learn specific strategies to ensure customer loyalty and satisfaction.
Course overview
Customer success management is aimed at proactively working with customers to help them get the maximum value out of your product or service. It focuses on the key goals that the customer wants to achieve with your business. This course teaches the four pillars of customer success and covers some specific strategies and tactics that can be employed to ensure that your customers stay loyal and satisfied.
The individuals involved in the development and promotion of this course do not receive any compensation or financial benefits outside of their regular employment for their work on this course.
