Conflict Management: 03. The EASY Conflict Management Process
Course overview
Once you're able to maintain your own emotions, there are things you can do to help calm down others involved in the conflict. You can think of this as helping move someone's mood from that red zone to a much calmer, yellow or green zone. There's an EASY process for this, which we'll discuss here.
The individuals involved in the development and promotion of this course do not receive any compensation or financial benefits outside of their regular employment for their work on this course.
