Creating Great Customer Conversations
Learning objectives
- Explore ways to create meaningful conversations that leave a lasting impression with customers. Learn the four key parts to great customer conversations: greet, inquire, act, and thank.
Course overview
What exactly does it take to have a good conversation that would be considered good service? How do we deal with others with good customer service? Great customer conversations can be achieved with these five easy steps: Prepare, Greet, Act, Offer, and Thanks. That makes a great customer conversation.
The individuals involved in the development and promotion of this course do not receive any compensation or financial benefits outside of their regular employment for their work on this course.
