Crisis Management: Introduction to a Crisis Management Plan
Learning objectives
- Define what a crisis is and recognize different types of crises (e.g., natural disasters, cyberattacks, etc.)
- Explain the importance of having a crisis management plan, including emergency response plans
- Identify the key components of an effective crisis management plan
- Describe the roles and responsibilities within a crisis management team
- Outline effective crisis communication strategies during a crisis
- Understand IT disaster management and its role in crisis response
- Recognize the importance of testing and updating a crisis management plan
Course overview
Organizations face disruptions that can threaten safety, operations, and trust with little warning. A crisis management plan helps you understand how leaders assess risk, coordinate response, and maintain continuity under pressure. When you can recognize how planning, communication, and testing work together, you’re better equipped to support resilience before, during, and after a crisis.
The individuals involved in the development and promotion of this course do not receive any compensation or financial benefits outside of their regular employment for their work on this course.
- 10 minutes
- Format: Video
- Tier: 1
- Course ID: 7411
English
Course Outline
- Types of Crises
- Key Components of Your Crisis Plan
- Communicating With Your Crisis Team
- IT Disaster Management
- Testing and Updating Your Plan