Avoiding conflict in the workplace is impossible, because humans are social and emotional beings. No matter your business, emotions can escalate when dealing with conflict. But the more informed you are about how conflicts progress, the more power you have to de-escalate heated situations, whether you're involved or just a bystander. In this course, we'll walk through the four phases of escalation, but we'll also discuss what healthy conflict looks like and the necessary ingredients to help stay composed in tense situations.