De-Escalation in the Workplace: Phases of Escalation
Learning objectives
- Define the four phases of workplace conflict escalation.
- Take appropriate action according to the phase of escalation, even as a bystander.
- Develop respect and trust with coworkers as a foundation for healthy conflict.
- Differentiate between healthy workplace conflict and destructive escalation.
Course overview
Respect and trust form the foundation for healthy conflict, and awareness alone can help de-escalate tension, even as a bystander. To de-escalate conflicts successfully, you’ll need to read shifts in body language and tone, regulate your own reactions under stress, and know when to step back for safety.
The individuals involved in the development and promotion of this course do not receive any compensation or financial benefits outside of their regular employment for their work on this course.
- 7 minutes
- Format: Video
- Tier: 1
- Course ID: 16985
English
Course Outline
- The Foundation for Healthy Conflict
- Phase 1: Warning Signs
- Phase 2: Distress
- Phase 3: Aggression
- Phase 4: Recovery