Empathy as a Leader
Learning objectives
- Explain the personal and team-level impacts of empathetic leadership, including improved communication, higher trust, greater employee engagement, and reduced turnover.
- Recognize and analyze common barriers that prevent leaders from showing empathy, and evaluate workplace scenarios to distinguish empathetic from non-empathetic behaviors.
- Apply and demonstrate empathetic communication and empathy techniquesmsuch as active listening, acknowledging emotions, and responding with understanding.
Course overview
Leaders who practice empathy build trust, increase engagement, and reduce turnover by helping employees feel valued, respected, and safe to speak openly. This course explores how practical strategies, like active listening, transparent communication, and intentional accessibility, help leaders turn empathy into consistent daily action.
The individuals involved in the development and promotion of this course do not receive any compensation or financial benefits outside of their regular employment for their work on this course.
- 5 minutes
- Format: Video
- Tier: 1
- Course ID: 11642
English
Course Outline
- Practicing Empathy
- Implementing Empathy