Empathy in the Workplace
Learning objectives
- Define and apply the differences between Empathy and Sympathy. By applying listening, openness, and understanding you will strengthen your empathy muscle
- Identify the three stages of empathy and put them into practice in the workplace. - Cognitive, Emotional, and Compassionate
- Understand the limitations of empathy, know when to give space if that is what is needed or report to a manager if there is ongoing concern
Course overview
Mastering empathy – the ability to recognize and share the feelings of others – can transform workplace relationships, strengthen teams, and improve organizational culture. This course guides you through the three levels of empathy: cognitive, emotional, and compassionate, helping you understand when and how to respond empathetically.
The individuals involved in the development and promotion of this course do not receive any compensation or financial benefits outside of their regular employment for their work on this course.
- 9 minutes
- Format: Video
- Tier: 1
- Course ID: 11717
English
Course Outline
- Cognitive Empathy
- Emotional Empathy
- Compassionate Empathy
- Everyday Empathy