Customer Service Feedback: Feedback Basics
Learning objectives
- Explore the basics of customer feedback for a modern business. Learn about the different types of feedback and why it's important to be fully informed of the feedback your company receives.
Course overview
If you've purchased a product or service recently, there's a good chance you read customer reviews before doing so This is one of the most common forms of customer feedback today and it's one of the reasons experts refer to today's digital world as the "feedback economy." Customer feedback does, indeed, make the economic world go round. In this course, we're going to go over the basics - including the types of feedback, common ways of quantifying feedback, and why it's so important. In the rest of this series, you can explore a variety of ways to GET customer feedback.
The individuals involved in the development and promotion of this course do not receive any compensation or financial benefits outside of their regular employment for their work on this course.
