Customer Service Feedback: Feedback Basics
Learning objectives
- Explore the basics of customer feedback for a modern business. Learn about the different types of feedback and why it's important to be fully informed of the feedback your company receives.
Course overview
How's your customer satisfaction doing? Are you improving or declining? Holding steady? How do you know? You might THINK you're doing well, but you don't REALLY know. Do you? So let's fix that! In these programs we'll explore the importance of feedback, different ways to get valid feedback, who to get feedback from, and how to take action on it.
The individuals involved in the development and promotion of this course do not receive any compensation or financial benefits outside of their regular employment for their work on this course.
