Feedback: 04. What To Do With Feedback
Gathering feedback from your customers is great, but it's not enough. After you've created focus groups and advisory boards, or created surveys, you have to DO something with the feedback! Loyal customers can be worth up to 10 times as much as their initial purchase, and using what they tell you about your company is a great way to create loyal customers.
- 3 minutes
- Format: Video