Customer Service Feedback: What To Do With Feedback
Learning objectives
- Learn about what to do with feedback once you've received and collected it. Learn how to track, analyze, and take action and explore when and how to make changes based on customer feedback.
Course overview
Gathering feedback from your customers is great, but it's not enough. After you've created focus groups and advisory boards, or created surveys, you have to DO something with the feedback! Loyal customers can be worth up to 10 times as much as their initial purchase, and using what they tell you about your company is a great way to create loyal customers.
The individuals involved in the development and promotion of this course do not receive any compensation or financial benefits outside of their regular employment for their work on this course.
