Conflicts can arise in the workplace anywhere, and at any time. As a manager, itrs helpful to try and diffuse the situation before things get out of hand, and HR needs to get involved. In this course, werll talk about how to mediate employee conflict. Werll define what mediation is, giving you tips on how to mediate effectively, and in a way thatrs helpful to both parties. Werll also take viewers through the six steps of successful mediation.