B2B Customer Service Excellence: Pathways to Customer Service Excellence
Learning objectives
- Gain an understanding of the pathways that lead to a better customer experience. Learn how to personalize interactions, improve customer buying processes, and more.
Course overview
Customer service excellence is all about shaping an exceptional customer experience. This course shares some best practices and actions that companies can employ to effectively manage the customer experience. We'll discuss the importance of staying proactive, personalizing customer interactions, and continuously improving your processes, among others. By incorporating the pathways covered here, businesses can build a customer service strategy that exceeds customer expectations in a B2B environment.
The individuals involved in the development and promotion of this course do not receive any compensation or financial benefits outside of their regular employment for their work on this course.
