Retail Conflict Management: 01. Why Retail Conflict Management?

The coronavirus pandemic has fundamentally changed people's lives. Many have lost their jobs or taken on the burden of homeschooling while also trying to work. Many have fallen victim to the virus or are dealing with family members who are ill. Many are fearful. Everyone is stressed out, but people still need and want to make purchases. Whether you know it or not, your job has taken on a whole new level of responsibility. That's what we'll talk about here. In this series, we'll help you understand your role in reducing conflicts during this high-tension time. This first program will talk about why this training is important, and what you can expect to gain from watching this series.