Risk Management Basics: Violence Awareness

Risk Management Basics: Violence Awareness

Learning objectives

  • By the end of this lesson the learner will be able to:
    • Knowledge: Define and describe the four types of workplace violence: criminal intent, customer/client, worker-on-worker, and personal relationship.
    • Comprehension: through real-world scenarios explain how workplace violence manifests. Discuss potential warning signs associated with each type.
    • Application: Identify and classify preventative measures that would help keep violence in the workplace at bay.

Course overview

It's essential for leaders to know how to identify, prevent, and address workplace violence. By understanding the four categories of violence, recognizing warning signs, and implementing prevention plans, you can foster a safer, more supportive work environment for your employees, your customers, and yourself.


The individuals involved in the development and promotion of this course do not receive any compensation or financial benefits outside of their regular employment for their work on this course.


  • 9 minutes
  • Format: Video
  • English
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