It's common to have conflict at work, due to individual differences between coworkers or task-related conflicts arising from leadership or company policies. Whatever the case, resolving conflicts in the workplace is difficult, but important. In this course, we're going to look at the Thomas-Kilmann model to resolve conflicts at work. This tool measures an individual's response to conflict situations by looking at their concern for people and their concern for tasks, and how these two elements affect conflict at work.