Using AI for Customer Service
Learning objectives
- Gain an understanding of the different types of AI tools available for customer service, including chatbots, virtual assistants, and predictive support. Explore challenges and future trends that businesses should consider.
Course overview
Using AI for customer service improves customer satisfaction and loyalty by making your customer service routines more efficient and quicker to respond to customers. It allows companies the opportunity for personalization to help meet specific customer needs, and it reduces the costs of customer service through automation. In this course, we'll talk through the different types of AI tools available for customer service, including chatbots, virtual assistants, and predictive support. We'll also discuss some challenges and future trends that businesses should consider.
The individuals involved in the development and promotion of this course do not receive any compensation or financial benefits outside of their regular employment for their work on this course.
