Content Release for October 2022
New and Updated Content
- Retail Conflict Management
- PCI DSS for Point of Sale
- Cybersecurity
- Bribery
- Change Management Models
Retail Conflict Management
We've updated our five-part series on Retail Conflict Management as part of our Retail Excellence topic. This series talks about how to handle conflict in the retail industry. We'll discuss how and why conflicts escalate, introduce ways to de-escalate situations, and go over how to maintain control in these tense circumstances.
Course Titles
- Why Retail Conflict Management?
- Preparation and Scenarios
- Phases of Escalation
- De-Escalation
- Maintaining Control
Library: Business Skills
PCI DSS for Point of Sale
PCI DSS for Point of Sale is a new five-part series covering credit card data security for businesses. We've also updated our PCI Data Security Standards program, now titled "The PCI Data Security Standard for Leaders and Managers." You can find these courses under our Retail Excellence topic.
Course Titles
- Intro to the PCI Data Security Standard for Point of Sale
- Types of Card Fraud
- Identifying Card Security Features
- Digital Wallets
- Protecting Customer Data
- The PCI Data Security Standard for Leaders and Managers (update)
Library: Business Skills
Cybersecurity
We've added five new courses to our Cybersecurity topic. They include how to safely share information online, knowing if your device has been compromised, cybersecurity for remote and hybrid workers, and more.
Course Titles
- Safely Surfing the Web on a Work Device
- Safely Sharing Information Online
- Cybersecurity for Remote and Hybrid Workers
- Has My Device Been Compromised?
- Using Your Work Device Versus Your Personal Device
Library: Business Skills
Bribery
This month, we've added two new programs to our Workplace Compliance topic, which cover Bribery: what it is and how to avoid and/or report it in your workplace.
Course Titles
- What Is Bribery?
- Avoiding and Reporting Bribery
Library: Workplace Compliance
Change Management Models
Our brand new series, Change Management Models, looks at eight different change management frameworks to help organizations implement changes of all sizes and at all levels. You can find this 10-part series in our Professional Productivity topic.
Course Titles
- Introduction to Change Management
- Lewin's Change Management Model
- The ADKAR Change Management Model
- Kotter's 8-Step Change Model
- The McKinsey 7S Framework
- The Satir Change Model
- The Nudge Theory
- The Bridges Transition Model
- The Kübler-Ross Model
- Leading Change Initiatives
Library: Business Skills
