DH Pace moves from paper/email/excel to EHS platform, changing their culture.

Company: DH Pace Company, Inc.
Solution: 11 EHS Applications
Industry: Commercial and residential door installation, maintenance, and related products
Size: Over 3,300 Employees
Location: Headquartered in Olathe, KS, U.S.

The DH Pace Company, Inc., (products/brands including Overhead Door™ Ribbon, Ankmar Garage Doors, Door Control Services) offers a complete range of door and door-related products and services for both new construction and existing facilities. With3,300 employees across 60 locations in 24 states, DH Pace are continuing to grow. After looking into about 10 EHS platforms, DH Pace found that HSI was truly the only one that put all those pieces together, creating one singular “safety center” as opposed to having one platform for incident reporting, one for vehicle inspections, one for claims management, and more.

DH Pace set out to improve their processes, moving from manual logging of information via paper, spreadsheet and email. With HSI they have built 11 EHS applications including incidents, audits and inspections, fleet program, PPE program, training program, and even their hiring and onboarding practices.

“We would not be able to compete for large contracts without the improvements we have made as a result of implementing and using the HSI system.”
— Chris Braamse, Corporate Safety Director

Key Points:

• Reduced TRIR from 4.8 to 1.46, improving overall safety and company culture
• Improved ability to bid on and win more contracts
  
• Reduced citations and fines by being more compliant, decreasing overall company costs
  
• 3,000+ employees are users, from the field to front office
  
• Employees have more time for core work instead of working on or waiting for paperwork
• Managers now spend less time doing admin work and more time working with and for the customer
• DQF records are now instantly accessible and fully automated, virtually eliminating downtime for drivers
• Oversee a fleet of 1,700 vehicles, using HSI system for crucial tasks such as ensuring drivers complete their pre- and post-vehicle inspections.
  
• Can now easily identify which drivers need specific licenses or medical cards

Since 2015, DH Pace has seen a dramatic increase in labor hours, as well as a 900% increase in the size of their vehicle fleet, and an 1,100% increase in the number of locations they operate.They also began taking on larger and more complicated clients with national footprints, as well as government buildings, and major safety- and security-sensitive industries. More employees, more vehicles, and more intricate clients meant more risk. As the company grew, they needed to improve how they fared against growing federal and insurance regulations, including DOT, Federal Motor Carrier Safety Administration, OSHA, and more.

When they began the search for an EHS system, they were looking for something highly configurable to meet some of their unique needs. They also needed plenty of flexibility since they were overhauling so many existing programs and knew there would be some degree of trial and error with any system they chose.

“The HSI system provides data in real time, and more data than we ever had. This has allowed us to shift from assuming we were doing well based on lagging indicators, to knowing we’re doing well because of leading indicators.”
— Chris Braamse, Corporate Safety Director