How HSI Helped This Caribbean Utility Company Develop Certified Operators

A mid-size Caribbean utility was facing multiple challenges. They knew training was key to resolving their issues, but weren’t sure how to move forward. Their current training program was pieced together from remaining materials and delivered inconsistently or not at all.

After an initial visit, HSI determined the utility needed to start fresh with their training program before assigning applicable training to employees. HSI worked with the utility team to develop a duties and responsibilities outline. They then developed in-depth job descriptions. HSI was then able to identify training based on employee responsibilities, so employees could perform in their current role and prepare for advancement.

Find out how HSI implemented this plan and how the utility’s employee performance improved.