A large WECC region utility was facing challenges with their system operator apprenticeship program. It couldn’t get new hires up to speed quickly enough and was experiencing high employee turnover. It was also dealing with some pushback from the union because of perceived inconsistencies in the program.

HSI took on the instructor-led training program, developing and delivering nine classes plus a NERC certification class. The HSI-provided training is generic and delivered in person, except during the pandemic when the program was briefly suspended, then switched seamlessly to distance learning.

HSI’s comprehensive program ensures a smooth transition from instructors to our robust online training. Since students learn the fundamentals in the previous nine courses, they move quickly through the online NERC training to the NERC certification course to the exam. The program currently has a 100% pass rate for the NERC certification exam.

The utility is pleased with the training provided and the challenges with the union have lessened. The depth and range of HSI’s SME experience means we provide experienced support to the utility training team. HSI’s focus on the generic piece enables the utility’s trainers to cover the fieldwork and utility-specific information.

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