McDonald’s previous safety management process, a paper-based system was meeting standards, but it simply took too long for workers to interact with and slowed down the flow of important information. On top of it, leaders were missing the bigger picture by having incident reporting generally siloed at each individual location. The McDonald’s team needed a more efficient system, one that encouraged employees to engage and participate in the safety process. “The goal was to make the lives of our workers and managers in the restaurants a lot simpler.”

With the help of HSI, McDonald’s replaced its manual system with a fully automated reporting platform, giving the entirety of its diverse workforce, from executives to brick-and-mortar restaurant staff, finger-tip access to critical workplace safety information. Not only did they increase employee engagement and participation by 500%, they were also able to identify and address safety issues that were widespread, leading to a safer workplace and better business continuity with their employees.