Retail Training Topics
Retail Training Topics
Retail employees face more challenges now than ever. Labor shortages put more of a burden on team members. Customers are emboldened to complain and demonstrate rude behavior.
Strengthen your team's retail selling and customer service skills. Our courses will help you better understand your customer, manage stress, handle feedback, and more. Explore our retail training topics below.
Retail Training for your Team
Your front-line retail workers are facing significant challenges beyond their typical day due to the pandemic. They have new cleaning and safety protocols in addition to stocking and selling. Their most difficult task may be conflict management when enforcing safety protocols with customers. Make sure they have the training they need to de-escalate irate customers while keeping everyone safe.
We have curated a curriculum of courses from our Business Skills library targeting the unique needs of retail employees.
Some of Our Retail Training Topics:
- Active Listening
- Assertive Verbal Skills: Developing Assertiveness
- Assertive Verbal Skills: Dealing with Manipulation
- Assertive Verbal Skills: Communication Techniques
- Communicating with Confidence
- Conflict Management: Unavoidable Truths
- Conflict Management: Maintaining Self-Control
- Conflict Management: The Conflict Process
- Conflict Management: Special Situations
- Health and Wellness: Take a Breath
- Keep Your Cool: Truths
- Keep Your Cool: Signs
- Keep Your Cool: Attitude
- Keep Your Cool: Control
- Keep Your Cool: Venting
- Retail Conflict Management: Why Retail Conflict Management?
- Retail Conflict Management: Preparation and Scenarios
- Retail Conflict Management: Phases of Escalation
- Retail Conflict Management: De-Escalation
- Retail Conflict Management: Maintaining Control
- Retail Selling: Knowing Your Customer
- Retail Selling: Purposeful Partnerships
- Retail Selling: Preparing for a Sales Call
- Retail Selling: Initiating the Call
- Retail Selling: Presenting Sales Suggestions
- Retail Selling: Handling Objections
- Retail Selling: Asking for Action
- Retail Selling: The 5-Step Sales Call
- Stress Management: Understanding Stress
- Stress Management: Avoidable Stress
- Stress Management: Unavoidable Stress
- Stress Management: Handling Stress
- Stress Management: Managing Stress
- Verbal Communication
- Who is your Customer?: I Can't Find This
- Who is your Customer?: I've Got a Coupon for That
- Who is your Customer?: I'm Just Looking
- Who is your Customer?: I'm with My Kids. Please Hurry.
- Who is your Customer?: I'm On a Mission
- Who is your Customer?: I've Got Time and Money
- Working in Retail: How to Give Exceptional Service
- Working in Retail: How to Stay Positive with Customers
- Working in Retail: How to Handle Feedback
- Working in Retail: How to Upsell
- Working in Retail: Managing Retail Employees
