Employee Training and Development

Retail Training Topics

Retail employees face more challenges now than ever. Labor shortages put more of a burden on team members. Customers are emboldened to complain and demonstrate rude behavior.

Strengthen your team's retail selling and customer service skills. Our courses will help you better understand your customer, manage stress, handle feedback, and more. Explore our retail training topics below.

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Retail Training Topics HSI

Retail Training for your Team

Your front-line retail workers are facing significant challenges beyond their typical day due to the pandemic. They have new cleaning and safety protocols in addition to stocking and selling. Their most difficult task may be conflict management when enforcing safety protocols with customers. Make sure they have the training they need to de-escalate irate customers while keeping everyone safe.

We have curated a curriculum of courses from our Business Skills library targeting the unique needs of retail employees.

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Some of Our Retail Training Topics:

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