Employee Training and Development
Hospitality Training Topics
The definition of "hospitality" is the "friendly and generous reception and entertainment of guests, visitors, or strangers." Create a superior hospitality experience with training from HSI. Front and back of the house, bartending fundamentals, tourism, and housekeeping are some of the hospitality training topics we offer.
View a list of our training topics below that can help your restaurant servers, valet drivers, housekeeping and front-desk staff, and more.
Have questions? Contact us today!
Short-Form Hospitality Training Courses
From restaurants to hotels, our Hospitality topic helps employees develop skills on lessons related to the front and back of the house, housekeeping, valet, tourism, alcohol and beverage, kitchen safety, and more.
Some of Our Hospitality Training Topics:
- Front of the House: Introduction to restaurants
- Front of the House: Greeting and seating guests
- Front of the House: Interacting with guests: Fundamentals
- Front of the House: Understanding the menu: What's for dinner?
- Front of the House: Serving guests: Time management
- Back of the House: Introduction to restaurant cuisine
- Back of the House: Making the menu
- Back of the House: Kitchen safety
- Back of the House: Knife safety
- Back of the House: Food safety plans
- Beverage: Wine 101
- Beverage: Beer and spirits 101
- Beverage: Alcohol safety
- Beverage: Bartending fundamentals
- Front Desk Customer Service: Etiquette and presentation
- Front Desk Customer Service: Check-in & check-out
- Front Desk Customer Service: Communicating with guests
- Front Desk Customer Service: Telephone techniques
- Front Desk Customer Service: Handling upset guests
- Housekeeping: Cleaning guest rooms
- Housekeeping: Cleaning public spaces
- Housekeeping: Working safely with ergonomics
- Housekeeping: Interacting with guests
- Valet: Appearance and professionalism
- Valet: Parking vehicles
- Valet: Returning vehicles
- Valet: Safety essentials
- Tourism: Overview
- Tourism: Serving the guest
