Industrial Skills

Frequently Asked Questions

Industrial Skills FAQ

Frequently Asked Questions

How many NERC certifications are available and how do I find the content outlines?

There are four NERC Certification exams available. Review each content outline below for difference clarification between the exams:

Reliability Coordinator Operator

Transmission Operator

Balancing and Interchange Operator

Balancing, Interchange, and Transmission Operator

How do I get registered for the NERC Certification training program?

If you are already a client, you can access the University Store.

If you need to sign up, contact Melanie Payne or call (704) 815-7906.

How do I register for a NERC exam?

Can I just take the online or instructor-led portion of the NERC Certification Program?

Yes. However, while the online and instructor-led program elements can be purchased separately, the NERC Certification program is most effective when the student completes all the components - NERC Pre-Assessment Evaluation, NERC Certification Online, NERC Certification Instructor-Led, and End-of-Program Practice Exams (Ohm Exams).

It is important to understand that the instructor-led class does not cover the full range of information needed to pass the certification exam. It is designed to complement the online program, helping students determine if they are ready to take the exam and what areas they may need to focus on further before taking the exam.

Why doesn't your NERC Certification Training include all the current standards?

Our NERC Certification Training program includes only the standards applicable to the current version of the NERC certification exam.

How does HSI learn about changes in the standards?

We are plugged into the same information our clients and students are - NERC standards communication, website updates, and other information provided by NERC. Our Compliance Advisors team is key to ensuring our information is up to date.

How does the student know the information is what they need?

SOS has been training system operators to pass the certification exam for more than 15 years. We are the training experts, and we know how NERC standards apply to system operations. Our content is developed by Subject Matter Experts who are certified and have worked in real-time operating positions. Our SMEs have a broad range of experience, offering an industry perspective.

What happens when a student takes all the Ohms (practice) exams?

There are three OHM exam options: Reliability Coordinator, Balancing Interchange, Transmission Operator. Each certification option contains three unique exams. Once these exams are completed and you would like additional practice, contact ( to have the exams reset.

We encourage you to review the material before taking additional exams to prevent recall. Exams are based on question analysis and application of what you have learned.

I am preparing to take the Transmission Operator, Balancing and Interchange Operator or Balancing, Interchange, and Transmission Operator exam. Do I still need to take all of the courses in the online program?

Regardless of the NERC exam you are planning to take, you are responsible for knowing all of the standards in the content outline. You will simply receive a higher concentration of questions in the Transmission Operator or Balancing Authority area if you are taking those exams. Be sure to take the practice (Ohms) test that corresponds with the NERC exam you plan to take.

How long does it take to get through the material?

A student may spend as much time as needed on the material to ensure they have mastered the knowledge to take the exam and perform the job of System Operator. While the instructor-led portion of the program is a three-and-a-half-day class, the online portion can be taken at the student's individual rate of learning. The material consists of 32 modules each of which can take anywhere from 30 to 90 minutes to complete.

Is HSI Industrial Skills on social media?

Yes, students can find us on Facebook where you will find news about our company, training calendar, our instructors, etc. You can also follow us on LinkedIn and Twitter.

Do you take the GI Bill for your NERC Certification training program?

No, our program is not eligible for the GI Bill.

Do you take credit cards to payment for your NERC Certification training program?

Yes, we accept all major credit cards.

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