Conflict De-Escalation Techniques

Conflict De-Escalation Techniques

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Certain occupations are more at-risk of exposure to violence; it’s a fact.

For example, employees working alone, working late at night, or working in high-crime areas, are all more likely to be subjected to an act of violence; that’s according to OSHA.

Seems like common sense, right?

And if you have workers who routinely deal with angry customers, you know how things can get out of control, and that workers need a strategy for resolving those situations.

That’s where conflict de-escalation safety training techniques come in handy.

Anticipating potential conflict is important for preparedness, and there are many verbal and non-verbal cues to be mindful of as situations unfold.

For recognition, here are some signs of conflict escalation:

So what can you do in order to help de-escalate a conflict situation? Here are some tips, and remember, this isn’t a step by step list, but rather a menu of options that may prove useful...

And remember, without specialized training; never consider the use of physical force as your first response.

No person, group, or set of conditions can guarantee that a conflict will proceed constructively.

If de-escalation is not working, stop!

If the situation feels unsafe, leave and call for help.

Remember to be patient, calm and aware of the situational surroundings should a conflict arise in your workplace.

Most importantly, have a plan to protect yourself if the worst case scenario unfolds; how do you escape, defend your life, or protect other colleagues.

We hope you gained a safety training skill today. Until next time, stay positive and stay safe.

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