Employee Training and Development

Banking Skills Training Videos

Help your employees understand banking regulations and financial compliance with our banking training videos.

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Why HSI for Banking Skills Training Courses?

Do your employees know the financial basics when it comes to areas such as credit unions, teller training and customer service? Or how about more intricate financial compliance topics such as the Right to Financial Privacy Act, Regulation E, Regulation C, the USA PATRIOT ACT, and others?

That's why we created this topic so that financial institutions and their employees have a better sense of all the regulations and compliance involved in the banking industry.

Additional Banking Topics Include:

  • ACH
  • Bank secrecy basics
  • Bank Bribery Act
  • Cash-less money laundering
  • Check processing
  • Credit unions and banks
  • Fair Housing Act
  • Handling customer complaints
  • Insider trading
  • Loan processing
  • Regulation BB
  • Regulation DD
  • Types of check fraud
  • And many more!

You can sample four courses below.

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Regulation E

To safeguard against fraud, a set of rules was established by federal banking regulators known as Regulation E. We’ll go over the important information financial institutions must disclose to their consumers, guidelines regarding when access devices, and much more.

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Fair Debt Collection Practices Act

The Fair Debt Collection Practices Act, also known as the FDCPA, was enacted in 1977 to protect consumers from unfair, deceptive, and abusive practices used by some third-party debt collectors. In this program, we’ll review who and what is protected by the FDCPA, and talk specifically about what debt collectors can and can’t do to collect payment. It’s important to note that there are state laws regarding debt collections do's and don'ts. This program does NOT cover the specifics of the state laws, so be sure to check with your compliance officer or supervisor to ensure you know your state-specific guidelines regarding the collection of debts.

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Right to Financial Privacy Act

Our bank records include highly sensitive information like our account numbers, social security numbers, home addresses, and more. Congress established privacy acts that would protect consumer information. In this course, we’ll discuss the Right to Financial Privacy Act (RFPA).

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RESPA

Before RESPA, customers were being charged unnecessary fees to close on their homes. In this course, we will examine Sections 8-10 of RESPA, which cover consumer protections in the law. We’ll talk about how the law deals with kickbacks, title insurance, and escrows.

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