Non-conformance (NCR) Management
A register to log and manage all non-conformances, complaints or incidents
Record non-conformances of any type and track backwards to the source batch, service or product. Utilize the full investigation framework and corrective action plan to follow through to a swift close-out.
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Non-conformance Management – HSI Key Differentiators
True End-to-End Management
Automate, manage, and streamline the process for identifying, evaluating, reviewing, and handling any non-conformance. All managed from a single point of control for superior oversight.
Gain Granular Visibility
Conduct real time non-conformance investigations for swifter, more informed decision making. Identify and isolate the offending batch, product or service using the investigation framework, included with the module. Avoid broader operational disruptions and address the non-conformance at the source.
Instigate closed-loop CAPA protocols across your organization
Leverage the corrective action plan included with the module to help initiate CAPA processes, close-out non-conformances and prevent recurrences. Capture key details about non-conformances to have a historical log for reference, and communicate learnings to establish best practices.
Leverage automation to drive accountability and stay on track
Manage multi-step non-conformance processes and accelerate your team’s output and efficiency by layering in automation rules. Reminders are sent until follow-up actions are resolved, when the next stakeholder is notified that their attention is required.
Reduce your Cost to Quality and organizational risk exposure
By quickly and thoroughly addressing non-conformances, defects or complaint-related issues, you can significantly reduce your CTQ and exposure to the full spectrum of organizational risk (including financial, physical, reputational and legal, to name a few). This ultimately ensures you are better equipped to meet the needs of your customer and remain competitive.
Ensure Compliance
Comply with regulatory standards, obligations, and best practice. Stay compliant with various risk and quality management frameworks.
Manage every non-conformance from a single-source solution
Cloud-based platform: This system supports large-scale data, user groups,
different devices, and applications wherever your workforce is located.
Limitless Configurability: Unify all data silos to drive real-time decisions.
Built-in mobility: Works securely on any mobile device or browser,
anywhere, online and offline.
Maximum adoption: Simplify the entire end-user experience driving record
employee participation levels organization-wide.
Modular framework: Build the solution you need ensuring workflows, reporting,
and automation are all working as one.
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