Course Catalog

• Adult Financial Abuse
• Adult Financial Abuse - California
• Banking Customer Interactions
• Banking Customer Service
• Banking Phone Calls
• Banking the Unbanked
• Banks: 01. Basics
• Banks: 02. Bank Regulations
• Banks: 03. Bank Assets
• Banks: 04. Percentages and Interest Rates
• Better Safe Than Sorry
• Cash-less Money Laundering
• Check 21
• Check Kiting
• Check Processing
• Consumer Privacy Act
• Credit Unions: 01. Credit Unions
• Credit Unions: 02. Credit Union Regulations
• Credit Unions: 03. Credit Union Services
• Credit Unions: 04. Differences Between Credit Unions and Banks
• Cross-Selling
• Dodd-Frank Wall Street Reform and Consumer Protection Act
• ECOA Reg-B
• Elder Financial Exploitation: 01. The Basics
• Elder Financial Exploitation: 02. How Financial Institutions Can Help
• Elder Financial Exploitation: California Law
• Electronic Payment Systems
• Escrow Accounts
• Exceptions to the Rule
• Fair Credit Reporting Act
• Fair Debt Collection Practices Act
• Fair Lending Laws
• FDIC Accounts
• Foreign Corrupt Practices Act: Compliance
• Foreign Corrupt Practices Act: Core Concepts
• Giving More Than 100%
• Handling Customer Complaints
• Homeowners Protection Act
• Identity Theft: Red Flags Rule
• Loan Processing: 01. Taking the Application
• Loan Processing: 02. Verification
• Loan Processing: 03. Compliance
• Loan Processing: 04. Underwriting
• Loan Processing: 05. The Decision
• Manipulating the System
• Negotiable Instruments and Endorsements
• Office of Foreign Assets Control
• Pandemic Planning
• Putting the Pieces Together
• Real Estate Settlement Procedures Act: Disclosures
• Real Estate Settlement Procedures Act: Kickbacks, Title Insurance, and Escrows
• Red Flags Ahead
• Regulation BB and the Community Reinvestment Act
• Regulation C Home Mortgage Disclosure Act
• Regulation CC: 01 Expedited Funds Availability Act Basics
• Regulation CC: 02 Expedited Funds Availability Act Exception Holds
• Regulation CC: 03 Expedited Funds Availability Act Check 21
• Regulation E: 01. Overview
• Regulation E: 02. Electronic Check Conversion
• Regulation E: 03. Disclosures Part 1
• Regulation E: 04. Disclosures Part 2
• Regulation E: 05. Electronic Transaction Overdraft Services Opt-In
• Regulation E: 06. Issuance of Access Devices
• Regulation E: 07. Error Resolution and Consumer Liability Part 1
• Regulation E: 08. Error Resolution and Consumer Liability Part 2
• Regulation E: 09. Error Resolution and Consumer Liability Part 3
• Regulation E: 10. Receipts and Periodic Statements
• Regulation E: 11. Preauthorized Transfers
• Regulation E: 12. The Prepaid Rule Part 1
• Regulation E: 13. The Prepaid Rule Part 2
• Regulation O: Introduction to Regulation O
• Regulation O: Rules and Regulations of Regulation O
• Regulation W
• Responsibilities of the Teller
• Right to Financial Privacy Act: Gramm-Leach-Bliley Act - Title V
• Right to Financial Privacy Act: Introduction
• Right to Financial Privacy Act: Part 1
• Right to Financial Privacy Act: Part 2
• Right to Financial Privacy Act: USA PATRIOT Act
• Robbery Training: During a Robbery
• Robbery Training: Robbery Awareness
• Selling Nondeposit Investment Products
• Signs of Check Fraud
• So What's the Big Deal?
• Structuring and Layering and Integration, Oh My!
• Teller Cash Handling
• The Bank Bribery Act
• The Customer is Always Right... Except When They Aren't
• The Fair Housing Act
• The Federal Reserve and Monetary Policy
• The Financial Institutions Reform, Recovery, and Enforcement Act of 1989
• The Importance of Good Communication Skills
• The List
• The National Flood Insurance Program: Flood Insurance Overview
• The National Flood Insurance Program: The Private Flood Insurance Rule
• The Truth in Lending Act
• True Stories of Money Laundering
• Truth in Savings Act: Regulation DD Part 1
• Truth in Savings Act: Regulation DD Part 2
• Types of Check Fraud
• What Do You Do with $10,000 in Cash?
• What is Money Laundering?
• What SAR? I Don't Know Anything About an SAR.
• Who is a Customer and How Do You Prove It?
• Why Are You So Suspicious?

Administrative Excellence

• Acting as Gatekeeper
• Anticipating Needs
• Be the Point Person
• Detail-Oriented Skill Development
• Front Desk Safety
• Making Travel Arrangements
• Organization: Calendars
• Organization: Emails
• Organization: Filing Systems
• Organization: Taking Inventory
• Organization: Voicemails
• Planning and Coordinating Events
• Preparing a Room for a Meeting
• Prioritization Techniques
• Relationship-Building with Colleagues
• Relationship-Building with Your Supervisor
• Routing a Problem

Building a Business Case

• 01. Concept Evaluation: Identifying Opportunities
• 02. Concept Evaluation: Finding Support
• 03. Concept Evaluation: Making Decisions
• 04. Gathering Data: Costs and Benefits
• 05. Gathering Data: Identifying and Addressing Risks
• 06. Gathering Data: Understanding Financial Metrics
• 07. Gathering Data: SWOT Analysis
• 08. Telling the Story: Writing a Proposal
• 09. Telling the Story: The Art of Persuasion
• 10. Telling the Story: Presentation
• 11. Telling the Story: After Approval

Business Basics

• Business Attire Basics for Men: Black Tie Attire
• Business Attire Basics for Men: Black Tie Optional Attire
• Business Attire Basics for Men: Business Casual Attire
• Business Attire Basics for Men: Business Formal Attire
• Business Attire Basics for Men: Casual Attire
• Business Attire Basics for Men: Semi-Formal/Cocktail Attire
• Business Attire Basics for Women: Black Tie Attire
• Business Attire Basics for Women: Black Tie Optional Attire
• Business Attire Basics for Women: Business Casual Attire
• Business Attire Basics for Women: Business Formal Attire
• Business Attire Basics for Women: Casual Attire
• Business Attire Basics for Women: Semi-Formal/Cocktail Attire
• Business Meals: Attending a Business Meal
• Business Meals: Hosting a Business Meal
• Business Meals: Table Manners
• Business Travel: Before Leaving
• Business Travel: Business Travel
• Business Travel: Hotel, Motel, Holiday Inn
• Business Travel: International Business Travel
• Business Travel: I've Got a Plane to Catch
• Business Travel: Safe Travels
• Business Travel: Staying Healthy
• Business Travel: Technology Security
• Business Travel: There's an App for That
• Business Travel: What to Pack
• Email Etiquette: 01. To Email or Not To Email?
• Email Etiquette: 02. Spelling and Grammar Check
• Email Etiquette: 03. Subject Line
• Email Etiquette: 04. Formatting Your Email
• Email Etiquette: 05. Sending Attachments
• Email Etiquette: 06. Reply Time
• Email Etiquette: 07. When to Cc and Bcc
• Email Etiquette: 08. Using Reply All
• Email Etiquette: 09. Forwarding Emails
• How to Deal with Workplace Changes: How to Avoid Getting Laid Off
• How to Deal with Workplace Changes: When a Coworker Leaves
• How to Work a Room: 01. Preparing for an Event
• How to Work a Room: 02. Attending an Event
• How to Work a Room: 03. After the Event
• Office Etiquette: Appearance
• Office Etiquette: Environment
• Office Etiquette: Food
• Office Etiquette: Interactions
• Proper Introductions: In-Person Introductions
• Proper Introductions: Virtual Introductions
• Selfies Gone Wrong
• Your Moving Abroad Checklist: 01. Research
• Your Moving Abroad Checklist: 02. Finding a Place to Stay
• Your Moving Abroad Checklist: 03. Paperwork
• Your Moving Abroad Checklist: 04. Money
• Your Moving Abroad Checklist: 05. Packing
• Your Moving Abroad Checklist: 06. Health
• Your Moving Abroad Checklist: 07. Safety
• Your Moving Abroad Checklist: 08. Moving Your Family Abroad
• Your Moving Abroad Checklist: 09. Culture Shock
• Your Professional Network: Being a Member
• Your Professional Network: Building Your Network
• Your Professional Network: Giving Back to Your Community
• Your Professional Network: Promoting Your Personal Brand
• Your Professional Network: The Benefits of a Professional Network

Business Math

• Introduction to Math: Adding and Subtracting
• Introduction to Math: Choosing the Right Operation
• Introduction to Math: Estimation Basics
• Introduction to Math: Fighting the Fear
• Introduction to Math: Finding Averages
• Introduction to Math: Inequalities
• Introduction to Math: Multiplying and Dividing
• Introduction to Math: Positive and Negative Numbers
• Introduction to Math: Understanding Decimals
• Introduction to Math: Understanding Fractions
• Introduction to Math: Understanding Percentages
• Introduction to Math: Understanding the Metric System
• Specialized Math: Calculating Production Costs
• Specialized Math: Compound vs. Simple Interest
• Specialized Math: Determining Pricing
• Specialized Math: Interest Rates
• Specialized Math: Inventory Basics
• Specialized Math: Mark-ups and Mark-downs
• Specialized Math: Net vs. Gross
• Specialized Math: Payroll Basics
• Specialized Math: Understanding Annuities
• Specialized Math: Understanding Loans
• Specialized Math: Understanding Profits and Profit Margins
• Specialized Math: Understanding Ratios, Proportions, and Percentages
• Specialized Math: Understanding ROI
• Statistics: Data Analysis Basics
• Statistics: Introduction to Statistics
• Statistics: Organizing Data
• Statistics: Understanding Probability

Business Writing

• Proofreading: Creating a Cheat Sheet
• Proofreading: How to Proofread
• Proofreading: Spell Check and Autocorrect
• Proofreading: Top 10 Writing Mistakes
• Punctuation: Apostrophes
• Punctuation: Commas
• Punctuation: Ending Sentences
• Punctuation: Quotation Marks
• Punctuation: Semicolons and Colons
• Writing Basics: Capitalization
• Writing Basics: Parts of a Sentence
• Writing Basics: Parts of Speech
• Writing Basics: Why Care About Writing?
• Writing Clearly: Active Voice vs. Passive Voice
• Writing Clearly: Fragments and Run-Ons
• Writing Clearly: Organize Your Writing
• Writing Clearly: Thinking About Tone

Communications

• Active Listening
• Assertive Verbal Skills: Communication Techniques
• Assertive Verbal Skills: Dealing With Manipulation
• Assertive Verbal Skills: Developing Assertiveness
• Barriers to Effective Communication
• Communicating with Confidence
• Communicating with the C-Suite: After-Work Socializing
• Communicating with the C-Suite: Around the Coffee Machine
• Communicating with the C-Suite: During Meetings
• Communicating with the C-Suite: If You Have an Idea
• Communicating with the C-Suite: If You Want to Impress
• Communicating with the C-Suite: In the Hallway
• Communicating with the C-Suite: Saying You Disagree
• Communicating with the C-Suite: Sending an Email
• Communicating with the C-Suite: When They're New
• Communicating with the C-Suite: When You're New
• Healthy Communication: 01. Types of Communication at Work
• Healthy Communication: 02. How to Communicate Well at Work
• Healthy Communication: 03. How Not to Communicate
• Healthy Communication: 04. Using Email at Work
• Healthy Communication: 05. Communicating with Your Remote Team
• How to Be a Great Conversationalist
• Interpersonal Communication for Managers
• Interpersonal Communication: 01. Introduction
• Interpersonal Communication: 02. Effective Interpersonal Communication
• Manipulative Communication: Identifying Manipulative Communicators
• Manipulative Communication: Working With Manipulative Communicators
• Media Training: 01. Introduction to Media Training
• Media Training: 02. Media Appearances
• Media Training: 03. Handling Tough Media
• Nonverbal Communication: 01. Defining Nonverbal Communication
• Nonverbal Communication: 02. Aligning Nonverbal Communication with Intentions
• Nonverbal Communication: 03. Appearance
• Nonverbal Communication: 04. Workplace Standards
• Nonverbal Communication: 05. Leveraging Nonverbals for Success
• Persuasive Communication: 01. Introduction
• Persuasive Communication: 02. Techniques
• Putdown Offenders
• Social Cues
• Speech Writing
• Straight Talk On Bad Language
• Verbal Communication
• Writing Conversationally

Creativity

• Creativity: 01. Getting Creative
• Creativity: 02. Logic vs Creativity
• Creativity: 03. Techniques
• Creativity: 04. Defining Problems
• Creativity: 05. Generate and Evaluate
• Creativity: 06. Staying Creative

Customer Service

• Call Center Training: Active Listening
• Call Center Training: Asking Good Questions
• Call Center Training: Don't Say This!
• Call Center Training: Duties of the Customer Service Representative
• Call Center Training: Escalating Issues
• Call Center Training: Handling Angry Callers
• Call Center Training: Phone Etiquette
• Call Center Training: Skills of the Customer Service Representative
• Call Center Training: Troubleshooting
• Creating Great Customer Conversations
• Customer Service Chat
• Customer Service for Field Service Technicians
• Customer Service Later (Stop Exceeding Expectations)
• Customer Service: 01. Service Quality Indicators
• Customer Service: 02. Helping Customers Increase Income
• Customer Service: 03. Helping Customers Decrease Expenses
• Feedback: 01. Feedback Basics
• Feedback: 02. Surveys
• Feedback: 03. Social Media Feedback
• Feedback: 04. What To Do With Feedback
• Representing Your Brand
• Telephone Techniques: Angry Callers
• Telephone Techniques: Greetings
• Telephone Techniques: Hold, Please
• Telephone Techniques: Phone Etiquette
• Telephone Techniques: Taking Calls
• Telephone Techniques: Taking Messages
• The Four Ps For Creating Loyal Customers

Cybersecurity

• Avoiding Phone and Text Scams
• Creating a Cybersecurity Training Program
• Cybersecurity: While Traveling
• Defining Cybersecurity
• Email Phishing
• GDPR
• Malware
• Minimizing Insider Threats
• Passwords
• Protecting Intellectual Property
• Protecting Your Mobile Device
• Protecting Your Mobile Devices: Loss
• Protecting Your Mobile Devices: Malware
• Protecting Your PC: Daily Precautions
• Ransomware
• Social Engineering
• Types of Malware
• Your Responsibility

Decision Making

• Avoiding Mistakes
• Decision Making Basics: 01. Gathering Information
• Decision Making Basics: 02. Understanding Motivation
• Decision Making Basics: 03. Making Quick Decisions
• Decision Making Basics: 04. Facts vs Opinions
• Decision Making Basics: 05. Generating Options
• Decision Making Basics: 06. Decision-making Models
• Decision-Making Basics: Decision-Making Styles
• Empowering Employee Decisions
• Identifying Unintended Consequences
• Making Group Decisions
• Strategic Thinking
• Surviving Poor Decisions
• Trusting Your Intuition

Digital Transformation

• Digital Transformation Basics: 01. What Is Digital Transformation?
• Digital Transformation Basics: 02. Terminology
• Digital Transformation Basics: 03. Workplace Culture and Digital Transformation
• Digital Transformation Basics: 04. Going From Vision to Execution
• Digital Transformation for Leaders: 01. Business Leaders - What's Your Role?
• Digital Transformation for Leaders: 02. Considering Your Business
• Digital Transformation for Leaders: 03. The ROI of Digital Transformation
• Digital Transformation for Leaders: 04. Enhancing Your Customer Experience
• Digital Transformation for Leaders: 05. Utilizing Your Data
• Digital Transformation for Tech Leaders: 01. Tech Leaders - What's Your Role?
• Digital Transformation for Tech Leaders: 02. Cloud Management
• Digital Transformation for Tech Leaders: 03. Making Your Infrastructure Work
• Digital Transformation for Tech Leaders: 04. Dispersing the Data

Leadership

• Building an Effective Leadership Team
• Corporate Social Responsibility
• Empathy as a Leader
• How To Be a Socially Responsible Company
• Introduction to Authentic Leadership
• Introduction to Intentional Leadership
• Introduction to Servant-Based Leadership
• Introduction to VUCA Framework
• Knowledge Transfer: 01. Why Knowledge Transfer
• Knowledge Transfer: 02. Barriers to Knowledge Transfer
• Knowledge Transfer: 03. Implementing Knowledge Transfer
• Leadership and Power: 01. The Bases of Power
• Leadership and Power: 02. Honing Your Power
• Leadership and Power: 03. Using Your Power in Your Community
• Leadership Fundamentals: 01. The Leadership Toolkit
• Leadership Fundamentals: 02. Characteristics of a Leader
• Leadership Fundamentals: 03. Becoming a Followable Leader
• Leadership Fundamentals: 04. Empowering Others
• Leadership Fundamentals: 05. How to Inspire as a Leader
• Leadership Fundamentals: 06. Listening as a Leader
• Leadership Fundamentals: 07. Developing Yourself
• Matrix Organization Structures
• Mentoring: 01. What Is a Mentoring Program?
• Mentoring: 02. How to Create a Mentoring Program
• Mentoring: 03. Matching Mentors and Mentees
• Mentoring: 04. Making a Mentoring Agreement
• Mentoring: 05. Mentoring Meeting Guidelines
• Mentoring: 06. Creating a Successful Mentoring Relationship
• Mission, Vision, Values: 01. Mission
• Mission, Vision, Values: 02. Vision
• Mission, Vision, Values: 03. Values
• Organizational Dysfunction: Eight Signs of a Dysfunctional Organization
• Organizational Dysfunction: Fixing the Dysfunction
• Succession Planning: 01. The Importance of Succession Planning
• Succession Planning: 02. Creating a HiPo Policy
• Succession Planning: 03. Identifying HiPos
• Succession Planning: 04. Retaining and Developing HiPos
• THE Answer for Business Success
• Transformational Leadership: 01. Transforming the Organization
• Transformational Leadership: 02. Dealing with Resistance
• Transformational Leadership: 03. Creating Focus During Change

Managerial Courage

• Are You a Micromanager?
• Building Strategic Alliances
• Character: 01. Management is All About Character
• Character: 02. Developing Your Character
• Controlling Disruptive People
• Developing Tact
• Effectively Challenge the Status Quo
• Fighting for Your Team
• Hiring Team Players
• How to Apologize: 01. The Process
• How to Apologize: 02. The Audience
• How to Break Bad News
• How to Build Resilience
• Making Your Work More Meaningful
• Managing Difficult People
• Managing Negativity
• Managing Prejudice Within Your Team
• Retaining Your Best People
• Stop Doing and Start Managing
• Stop Throwing People Under the Bus
• Swallow Your Pride
• Taking a Stand
• The Leadership Ladder
• What It Takes to Manage
• Your Management Style
• You're Wrong!

Marketing

• Brand Management: 01. Building Your Brand
• Brand Management: 02. Promoting Your Brand
• Brand Management: 03. Rebranding
• Brand Management: 04. Brand Statement
• Digital Marketing: 01. What is Digital Marketing?
• Digital Marketing: 02. Types of Digital Marketing
• Digital Marketing: 03. Social Media
• Digital Marketing: 04. SEO
• Digital Marketing: 05. Content Marketing
• Digital Marketing: 06. Email Marketing
• Digital Marketing: 07. Pay-per-click
• Digital Marketing: 08. Five Things Everyone Needs to Know
• Digital Marketing: 09. Driving Traffic to Your Website
• Marketing Essentials: 01. Understanding Marketing
• Marketing Essentials: 02. Types of Marketing
• Marketing Essentials: 03. Brand and Product Overview
• Marketing Essentials: 04. What Everyone Needs to Know
• Marketing Strategy: 01. What is a Marketing Strategy?
• Marketing Strategy: 02. Developing a Strategy
• Marketing Strategy: 03. B2B Marketing Strategy
• Marketing Strategy: 04. Defining Your Target Audience
• Marketing Strategy: 05. Measuring Your Marketing
• Marketing to Millennials
• Public Relations Trends
• Public Relations: 01. Intro to PR
• Public Relations: 02. Press Releases
• Public Relations: 03. Dealing with the Media
• Public Relations: 04. How to Handle Bad Press

Negotiating

• Negotiating: 01. Introduction to Negotiating
• Negotiating: 02. Framing
• Negotiating: 03. Styles
• Negotiating: 04. Identifying Leverage
• Negotiating: 05. Analyzing Upcoming Negotiations
• Negotiating: 06. Planning for Negotiations
• Negotiating: 07. The Negotiation Process
• Negotiating: 08. Reaching Agreement
• Negotiating: 09. Evaluating Your Performance
• Negotiating: 10. DISC Styles
• Negotiating: 11. Dealing with Strategies

Performance Excellence

• Agility and Flexibility
• Intro to Quality Assurance and Quality Control
• ISO 14000
• ISO 9000
• Product Management and Development
• Qualitative Data Collection
• Quality: 01. Introduction
• Quality: 02. Terms
• Quality: 03. Why It Matters
• Quality: 04. What It Costs
• Quality: 05. Criteria
• Quality: 06. Roadblocks
• Six Sigma: 01. Six Sigma Basics
• Six Sigma: 02. Six Sigma and Kaizen
• Six Sigma: 03. Six Sigma and Lean
• Six Sigma: 04. Six Sigma Belts and Certifications
• Six Sigma: 05. Six Sigma Industry Applications
• Six Sigma: 06. Six Sigma Tools
• The Five Whys
• The RACI Matrix: 01. The RACI Matrix
• The RACI Matrix: 02. Tips and Rules for the RACI Matrix

Personal Development

• Asking for Feedback
• Becoming Detail Oriented
• Breaking Bad Habits: 01. Breaking Bad Habits
• Breaking Bad Habits: 02. Establishing Good Habits
• Bring a Solution, Not Just the Problem
• Building Accountability: Trust and Performance at Work
• Building Accountability: Managing Yourself
• Building Accountability: Taking Ownership
• Career Change
• Compliments: How to Give a Compliment
• Compliments: How to Receive a Compliment
• Developing Your Strengths
• Failure is an Option: Accepting Failure
• Failure is an Option: Moving Forward and Learning from Failure
• Focusing Your Perspective: 01. Locus of Control
• Focusing Your Perspective: 02. The Circles of Control
• Giving Advice
• How to Finish What You Start
• How to Know What You Don't Know: 01. Getting Up to Speed
• How to Know What You Don't Know: 02. Identifying Blind Spots
• How to Receive Feedback
• Identifying Your Strengths
• Imposter Syndrome
• How Does Your Memory Work?
• Improving Memory: 02. Tips and Tricks to Help Improve Your Memory
• Is It Better To Be Agreeable or Disagreeable?
• Keep Your Cool: 01. What Is Anger?
• Keep Your Cool: 02. Types of Anger
• Keep Your Cool: 03. Warning Signs
• Keep Your Cool: 04. Changing Perspective
• Keep Your Cool: 05. Controlling Anger
• Keep Your Cool: 06. Preventing Anger
• Learning Styles: 01. Different Learning Styles
• Learning Styles: 02. Develop Your Learning
• Learning Styles: 03. Managing Multiple Learning Styles
• Making Sense of Feedback
• Not Every Great Employee is Management Material
• Perceptions: Managing How You're Perceived
• Perceptions: Rebuilding Your Reputation
• Perceptions: Understanding Perceptions
• Recovering From Mistakes
• Remembering Names and Faces
• Being Likeable
• Being Respected
• Respect: 03. How to Work with Someone You Dislike
• Taking Initiative
• Thank You Notes
• The Art of Saying No
• The Craft of Winning Over Others
• The Four Attachment Styles
• Understanding Fixed and Growth Mindsets
• The Growth Mindset: 02. Developing the Growth Mindset
• The Growth Mindset: 03. Limitations of a Fixed Mindset
• Think Before You Speak
• This vs. That: Assertive vs. Aggressive
• This vs. That: Compromise vs. Cave
• This vs. That: Concise vs. Curt
• This vs. That: Confident vs. Conceited
• This vs. That: Finished vs. Flawless
• This vs. That: Persistent vs. Pestering
• This vs. That: Reserved vs. Rude
• When To Let It Go
• Your Importance in the Organization

Personality Types

• DISC: 01. Introduction to DISC
• DISC: 02. Understanding DISC Styles
• DISC: 03. Determining the Styles of Others
• DISC: 04. High D
• DISC: 05 High I
• DISC: 06. High S
• DISC: 07. High C
• DISC: 08. Questionnaire
• DISC: 09. Mixing DISC Styles
• Leading with DISC: 01. Leading a High D
• Leading with DISC: 02. Leading a High I
• Leading with DISC: 03. Leading a High S
• Leading with DISC: 04. Leading a High C
• Selling with DISC: 01. Selling to a High D
• Selling with DISC: 02. Selling to a High I
• Selling with DISC: 03. Selling to a High S
• Selling with DISC: 04. Selling to a High C

Presentation Skills

• Presentation Skills Basics: 01. Know Your Audience
• Presentation Skills Basics: 02. Structuring Your Presentation
• Presentation Skills Basics: 03. Setting up Your Presentation
• Presentation Skills Basics: 04. Setting the Stage
• Presentation Skills Basics: 05. Punching up Your Presentation
• Presentation Skills Basics: 06. Creating Slides
• Presentation Skills Basics: 07. Designing Handouts
• Presentation Skills Basics: 08. Closing and Q&A
• Presentation Skills Basics: 09. Psyching Up, Not Out
• Presentation Skills Basics: 10. After the Presentation
• Presentation Skills Basics: 11. Handling Distractions
• Train the Trainer: 01. What Is Your Role?
• Train the Trainer: 02. Becoming a Subject Matter Expert
• Train the Trainer: 03. Creating Engaging Materials
• Train the Trainer: 04. Managing the Audience
• Train the Trainer: 05. Tricks of the Trade
• Using Portable Media

Problem Solving

• Problem Solving: 01. Introduction to Problem Solving
• Problem Solving: 02. Define the Problem
• Problem Solving: 03. Determine the Root Cause
• Problem Solving: 04. Generate Solutions
• Problem Solving: 05. Evaluate and Select Solutions
• Problem Solving: 06. Implement Solutions
• Problem Solving: 07. Monitor the Resolution

Professional Productivity

• Change Management: 01. Change Phases
• Change Management: 02. Change Behaviors
• Change Management: 03. Change Model
• Change Management: 04. Change for Managers
• Clashing with Your Boss
• Common Sense: Common Sense and Management
• Common Sense: Common Sense and Professional Relationships
• Common Sense: Common Sense in Decision-Making
• Common Sense: Critical Thinking and Common Sense
• Common Time Management Problems: 01. Procrastination
• Common Time Management Problems: 02. Precrastination
• Conflict Management: 01. The Realities of Conflict Management
• Conflict Management: 02. Maintaining Self-control
• Conflict Management: 03. The EASY Conflict Management Process
• Creating Collaboration: How to Collaborate
• Creating Collaboration: The Process
• Critical Observation
• Dealing With Difficult Coworkers: The Complainer
• Dealing With Difficult Coworkers: The Gossip
• Dealing With Difficult Coworkers: The Nitpicker
• Dealing With Difficult Coworkers: The Nonresponder
• Dealing With Difficult Coworkers: The Procrastinator
• Don't Burn Your Bridges
• Effective Time Management: Bullet Journaling Basics
• Effective Time Management: Iceberg Method Basics
• Effective Time Management: The Four D's of Time Management
• Effective Time Management: The Pomodoro Technique
• Effective Time Management: Time Blocking and Focus Time
• Effective Time Management: Workday Planning Techniques
• Ethics for Everyone
• Focus: Focusing During Times of Hardship
• Focus: Focusing in a Noisy Workplace
• Givers, Takers, and Matchers
• How to Leave Voicemails that Get Returned
• Latest App Trends
• Managing Time Vs. Energy
• Note-Taking: Note-Taking Basics
• Note-Taking: Note-Taking Strategies
• Note-Taking: Producing Official Minutes
• Note-Taking: Writing and Typing Ergonomics
• Optimizing Work-Life Balance
• Performance Reviews for Employees: 01. Preparing for Your Review
• Performance Reviews for Employees: 02. Self-Assessments
• Performance Reviews for Employees: 03. Handling a Bad Performance Review
• Returning to Work After a Gap: 01. Revamping Your Resume
• Returning to Work After a Gap: 02. Interviewing After a Gap
• Setting Priorities
• So You Have a New Boss
• Study Skills: How to Study Effectively
• Study Skills: Study Location
• Study Skills: Studying in Groups
• Study Skills: When to Study
• The Do's and Don'ts of Success
• The Myth of Multitasking: Multitasking
• The Myth of Multitasking: Singletasking
• Thomas-Kilmann Conflict Resolution
• Top Productivity Apps
• Troubleshoot Before Calling the IT Helpdesk
• Work Hacks: 5 Hacks for Workplace Sanity
• Work Hacks: 5 Hacks to a Clean and Comfortable Space
• Work Hacks: 6 Hacks to Controlling Your Inbox
• Work Hacks: 7 Hacks for Office Productivity
• Work Hacks: 7 Hacks to Maintain Work/Home Balance
• Work Hacks: Go Green
• Working for a Workaholic
• Working Remotely

Psychology

• Emotional Intelligence: 01. What Is Emotional Intelligence?
• Emotional Intelligence: 02. Developing Self-Awareness
• Emotional Intelligence: 03. Developing Self-Regulation
• Emotional Intelligence: 04. Developing Self-Motivation
• Emotional Intelligence: 05. Developing Empathy
• Emotional Intelligence: 06. Developing Effective Relationships
• Emotional Intelligence: 07. Using DISC to Anticipate Emotions
• Emotional Intelligence: 08. How To Improve Your Emotional Intelligence
• Psychological Safety: Psychological Safety for Employees
• Psychological Safety: Psychological Safety for Managers

Resource Planning

• Agile Methodology for Project Management
• Critical Path Method Basics
• Gantt Chart Basics
• OKRs: Objectives and Key Results
• Project Management Overview
• Project Management: 01. What is a Project?
• Project Management: 02. Project Charter
• Project Management: 03. Timelines
• Project Management: 04. Negotiating
• Project Management: 05. Communicating
• Project Management: 06. Measuring and Tracking
• Project Management: 07. Handling Change
• Project Management: 08. People Problems
• Project Management: 09. Completing the Project
• Scrum Framework Basics
• Waterfall Model Basics

Returning to Work After Quarantine

• Employees: Connecting with Colleagues
• Employees: Cultivating Gratitude
• Employees: How to Handle a Lack of Organizational Transparency
• Employees: Navigating New Organizational Structures
• Employees: Post COVID-19 Career Planning
• Employees: Remote Work as a Way of Working
• Employees: Taking Remote Work Lessons Into the Office
• Employees: The Emotions of Returning to Work
• Leadership: Company-Wide Communication Strategies
• Leadership: Creating a Culture of Gratitude
• Leadership: Creating a Culture of Transparency
• Leadership: Evaluating Remote Work & Flexible Schedule Policies
• Leadership: Evaluating Your Risk and Crisis Management Response
• Leadership: How to Structure Your Team's Return to the Office
• Leadership: Organizational Culture & Values
• Leadership: Reconnecting with Clients
• Leadership: Social Distancing and Business Strategy Considerations
• Managers: Creating a Culture of Transparency
• Managers: Embracing Remote Work
• Managers: Guide Your Team Back to In-Office Work
• Managers: Guiding Teams Through Stress
• Managers: Handling Employee Reviews and Raises
• Managers: Managing the Whole Person
• Managers: Sharing Workplace Challenges
• Managers: Spreading Positivity

Risk Management

• Creating a Healthy Risk Culture
• Crisis Management: 01. Creating a Crisis Management Plan
• Crisis Management: 02. Preparing for Crises
• Crisis Management: 03. Responding to Natural Disasters
• Crisis Management: 04. Responding to Emergencies
• Crisis Management: 05. Business Continuity During a Crisis
• Crisis Management: 06. Media Inquiries During a Crisis
• Defining Hazards, Risk, and Loss
• Embedding Risk Management Processes
• Identifying Risks
• Planning for a Pandemic: Business Continuity
• Planning for a Pandemic: External Communications
• Planning for a Pandemic: Illness in the Office
• Planning for a Pandemic: Internal Communications
• Planning for a Pandemic: Preparing for a Pandemic
• Risk Management Techniques

Small Business Success

• Big Ideas for Small Business: Tips for Building Your Website
• Big Ideas for Small Business: Tips for Outsourcing
• Big Ideas for Small Business: Tips for Printing
• Big Ideas for Small Business: Tips for Shipping
• Big Ideas for Small Business: Tips for Technology Management
• Building Relationships
• Business with Family and Friends
• Ethics for Small Businesses
• Hiring for Small Businesses: 01. Posting the Job
• Hiring for Small Businesses: 02. Conducting the Interview
• Hiring for Small Businesses: 03. Onboarding
• Marketing for Small Business: 01. Marketing Techniques
• Marketing for Small Business: 02. Marketing Plan
• Marketing for Small Business: 03. Tracking Marketing Metrics
• Sales as an Owner
• Small Business Benefits & Compensation: 01. Required Benefits
• Small Business Benefits & Compensation: 02. Optional Benefits
• Small Business Benefits & Compensation: 03. Fringe Benefits
• Small Business Finance: Accounting Part 1
• Small Business Finance: Accounting Part 2
• Small Business Finance: Payroll
• Small Business HR Laws: 01. For All Sizes of Businesses
• Small Business HR Laws: 02. For 15 or More Employees
• Small Business HR Laws: 03. For 20 or More Employees
• Small Business HR Laws: 04. For 50 or More Employees
• Small Business HR Laws: 05. For 100 or More Employees
• Wearing Multiple Hats

Social Media

• Social Media for Employees: Getting a Job: Your Social Media Presence
• Social Media for Employees: Navigating Conflict on Social Media
• Social Media for Employees: Social Media Privacy Settings
• Social Media for Employees: Top 10 Social Media Etiquette Tips
• Social Media for Employees: Using Social Media at Work
• Social Media for Employees: Using Social Media to Enhance Your Career
• Social Media for Employees: What Are My Rights?
• Social Media for Managers: Crafting a Social Media Policy
• Social Media for Managers: Engaging With Employees on Social Media
• Social Media for Managers: Getting Employees Involved in Social Media Marketing
• Social Media for Managers: Using Social Media for Hiring
• Social Media for Managers: Using Social Media for Talent Recruitment

Supervision

• 8 Steps to Effective One on Ones
• 8 Steps to Effective Team Meetings
• Analyzing Employee Performance: 01. Introduction to the Can Do, Will Do Grid
• Analyzing Employee Performance: 02. Utilizing the Can Do, Will Do Grid
• Analyzing Employee Performance: 03. Motivating Won't Do's Using the Can Do, Will Do Grid
• Coaching Skills: 01. Introduction to Coaching Skills
• Coaching Skills: 02. The Rookie
• Coaching Skills: 03. The Everyday Player
• Coaching Skills: 04. The Key Player
• Coaching Skills: 05. The Captain
• Coaching Skills: 06. The Coaching Conversation
• Concerned Conversations
• Conducting a Performance Review
• Creating a Work Plan
• Documenting Performance: Documentation Do's and Don'ts
• Documenting Performance: Legal Issues of Documenting Performance
• Documenting Performance: Tips to Make Performance Reviews a Breeze
• Employee Recognition
• Ethics for Managers
• Fix That Bad Attitude
• Giving Feedback
• Going from Coworker to Boss
• Helping Employees Use Their Time Wisely
• Helping Your Employees Find Purpose
• Impedership
• Inheriting Underperformers
• Introverts and Extroverts: 01. Introduction to Introverts and Extroverts
• Introverts and Extroverts: 02. Managing Extroverts
• Introverts and Extroverts: 03. Managing Introverts
• Managing for Accountability
• Managing for Engagement: Creating Engagement
• Managing for Engagement: Engagement Matters
• Managing for the Grapevine
• Managing Interns
• Managing People Offsite
• Managing Up: The Art of Managing Your Manager
• Managing Your Employee's Work-Life Balance
• Productivity Through Praise
• Professional Boundaries: Confidentiality
• Professional Boundaries: Conflicts of Interest
• Professional Boundaries: Nepotism and Favoritism
• Professional Boundaries: Office Romances
• Progressive Discipline
• Rethinking Brainstorming
• SCAMPER Brainstorming
• Six Wrong Ways to Manage
• SMART Goals
• Staying Positive
• Successful Delegation
• Supervising a Narcissist
• The Leader as a Coach: 01. Introduction to Coaching
• The Leader as a Coach: 02. Improving Your Coaching Skills
• The Leader as a Coach: 02. The ACHIEVE Model
• The Leader as a Coach: 03. The CIGAR Model
• The Leader as a Coach: 04. The CLEAR Model
• The Leader as a Coach: 05. The GROW Model
• The Leader as a Coach: 06. The OSCAR Model
• The Leader as a Coach: 07. The STEPPPA Model
• The Leader as a Coach: 08. The STRIDE Model
• The Leader as a Coach: 09. The FUEL Model
• You Get What You Expect From Employees

Supply Chain Management

• Supply Chain Management: 01. The Role of Supply Chain
• Supply Chain Management: 02. Supply Chain Transparency
• Supply Chain Management: 03. Inventory Management
• Supply Chain Management: 04. Inventory Management Strategies
• Supply Chain Management: 05. Inventory Control
• Supply Chain Management: 06. Logistics

Talent Development

• Recruiting Toolkit: 01. Hiring is Tough
• Recruiting Toolkit: 02. The Hiring Process
• Recruiting Toolkit: 03. Creating Job Postings
• Recruiting Toolkit: 04. Using Social Media to Recruit
• Recruiting Toolkit: 05. Managing Unconscious Bias in Recruiting
• Recruiting Toolkit: 06. Reviewing Resumes
• Recruiting Toolkit: 07. Conducting an Interview
• Recruiting Toolkit: 08. Unacceptable Interview Questions
• Recruiting Toolkit: 09. Extending an Employment Offer
• Successful Employee Onboarding: 01. The Importance of Onboarding
• Successful Employee Onboarding: 02. Before They Start
• Successful Employee Onboarding: 03. Their First Week
• Successful Employee Onboarding: 04. Days 30 to 90

Team Building

• Leading a Team: 01. Leading a Team
• Leading a Team: 02. Team Building and the Tuckman Model
• Team Building: 01. What is Team Building?
• Team Building: 02. Types of Teams
• Team Building: 03. Effective Team Members
• Team Building: 04. Team Development and the Tuckman Model
• Team Building: 05. Characteristics of a Successful Team
• Team Building: 06. Teams in Crisis Situations

The Virtual Workplace

• Hybrid Work Environments: Collaborating in a Hybrid Work Environment
• Hybrid Work Environments: Communication in a Hybrid Work Environment
• Hybrid Work Environments: Establishing Your Hybrid Work Schedule
• Hybrid Work Environments: How To Be a Great Hybrid Work Employee
• Hybrid Work Environments: Setting Up Your At-Home and In-Person Workspaces
• Hybrid Work Environments: Time Management in a Hybrid Work Environment
• Managing a Hybrid Team: Managing a Hybrid Workforce
• Managing a Hybrid Team: Managing Culture in a Hybrid Team
• Managing a Hybrid Team: Team Building for a Hybrid Team
• Managing a Hybrid Team: Tools for a Hybrid Workforce
• Virtual Human Resources: Conducting Performance Reviews
• Virtual Human Resources: Onboarding New Employees
• Virtual Human Resources: Recruiting and Hiring
• Virtual Human Resources: Terminations, Layoffs, and Furloughs
• Virtual Leadership: Handling IT Challenges in Virtual Work
• Virtual Leadership: Handling Personnel Challenges Virtually
• Virtual Leadership: Leading Remote Teams
• Virtual Leadership: Shifting the Productivity Mindset
• Virtual Leadership: The Virtual Daily Standup
• Virtual Leadership: Virtual All-Company Meetings and Town Halls
• Virtual Leadership: Virtual Team Building
• Working Virtually: Body Language in Virtual Meetings
• Working Virtually: Building and Maintaining Sales Relationships
• Working Virtually: Collaborating in a Digital Work World
• Working Virtually: Networking in a Virtual World
• Working Virtually: Setting Up Your Virtual Workspace
• Working Virtually: Time Management in a Work-from-Home World
• Working Virtually: Working Virtually with Your Boss

Travel

• How to Beat Insomnia
• How to Beat Jet Lag

Vacation and Leave

• Planning for Maternity Leave: 01. The First Trimester
• Planning for Maternity Leave: 02. The Second Trimester
• Planning for Maternity Leave: 03. The Third Trimester
• Pre-Vacation Planning
• Returning from Maternity Leave
• Returning to Work After a Loss: When a Coworker Dies
• Returning to Work After a Loss: When a Coworker Loses a Loved One
• Returning to Work After a Loss: When You've Lost a Loved One
• Returning to Work After Vacation
• The Benefits of Time Off

Video Conferencing

• Video Conferencing: Appearance
• Video Conferencing: Audio
• Video Conferencing: Camera
• Video Conferencing: General Tips
• Video Conferencing: Lighting
• Video Conferencing: Location

Voting Essentials

• Voting Essentials: Beyond the Presidency
• Voting Essentials: Election Day
• Voting Essentials: Finding Common Ground
• Voting Essentials: News Literacy
• Voting Essentials: Political Parties 101
• Voting Essentials: Registering to Vote
• Voting Essentials: Single Issue Voting
• Voting Essentials: Voting for President
• Voting Essentials: Why Should I Vote?
• Voting Essentials: Your Voting Rights

Workplace Culture

• Civility in the Workplace
• Cross-Cultural Considerations: Cultural Intelligence
• Cross-Cultural Considerations: The Concept of Time
• Cross-Cultural Considerations: What is Culture?
• Cross-Cultural Considerations: What's Your Culture?
• Cross-Cultural Considerations: Workplace Basics
• Developing a Learning Culture
• Empathy in the Workplace
• Fun at Work: 01: The Importance of Humor
• Fun at Work: 02: What's Funny?
• Fun At Work: 03: What's NOT Funny?
• Introduction to Business Psychology
• Liven Up Your Culture
• People First
• Personal Boundaries at Work
• The Toxic Work Environment: Fixing a Toxic Workplace
• The Toxic Work Environment: Signs of a Toxic Workplace
• The Toxic Work Environment: Surviving a Toxic Workplace
• Workplace Friendships

Workplace Sustainability

• Conducting an Audit
• Green Cleaning Concepts
• Green Purchasing
• Managing Your Waste
• Recycling in the Workplace
• The ROI of Green
• Understanding Hazardous Waste
• Water Conservation

Career Growth

• Finding a Mentor Like You
• Moving Up: 01. Defining Your Career
• Moving Up: 02. Maintaining Your Resume
• Moving Up: 03. Internal Interviews
• Moving Up: 04. Asking for a Raise
• Moving Up: 05. Internal Networking and Connecting with Executives
• Taking Control of Your Career: 01. Planning
• Taking Control of Your Career: 02. Knowing Yourself
• Taking Control of Your Career: 03. Taking Action
• Turning an Internship into Full-time

Getting Hired

• The Virtual Interview: 01. Preparing for Your Virtual Interview
• The Virtual Interview: 02. During Your Virtual Interview
• Do You Need a Cover Letter?
• Filling out an Application
• Getting Yourself Out There
• How to Create a Professional Profile
• How to Create a Resume
• How to Get Your First Job
• How to Prepare for an Interview
• Looking for a Job in Your Field
• Negotiating Your Salary and Benefits
• Understanding a Job Offer
• What to Expect in an Interview
• What to Wear for an Interview
• What's a Background Check?
• What's an Applicant Tracking System?
• Writing a Thank You Letter

Getting Paid

• Getting Paid: Do You Need to File a Tax Return?
• Getting Paid: How to File Your Taxes
• Getting Paid: Taxes and Your Pay Stub
• Getting Paid: Understanding the U.S. Tax System
• Getting Paid: Understanding Your Hidden Paycheck
• Getting Paid: Understanding Your Pay Stub
• Getting Paid: Your New Job Paperwork

Insurance

• Insurance: Auto Insurance 101
• Insurance: COBRA Insurance
• Insurance: Health Insurance 101
• Insurance: Home Insurance 101
• Insurance: Renter's Insurance
• Insurance: Selecting the Right Health Plan

Job Offer Math

• Job Offer Math: Benefits by the Numbers
• Job Offer Math: Cost of Living Comparisons
• Job Offer Math: Medical Insurance Basics
• Job Offer Math: Understanding a Job Offer

New Employee Math

• New Employee Math: Budgeting Basics
• New Employee Math: How to Fill out a W-4
• New Employee Math: Investment Basics
• New Employee Math: Retirement Savings Basics
• New Employee Math: Savings
• New Employee Math: Taxation Basics
• New Employee Math: Your First Paycheck

Abuse and Neglect

• Child Abuse and Neglect: California Child Abuse and Neglect Reporting Act
• Child Abuse and Neglect: Identification of Child Abuse and Neglect
• Child Abuse and Neglect: Reporting of Child Abuse and Neglect
• What Is Human Trafficking?

Data Privacy and Compliance

• California Consumer Privacy Act: 01. What the CCPA Says
• California Consumer Privacy Act: 02. How to Comply With the CCPA
• California Time and Labor for Employees
• California Time and Labor for Managers
• PCI Data Security Standards

Diversity

• Isms: Avoiding Isms in the Workplace
• LGBTQ in the Workplace: Coming Out at Work
• LGBTQ in the Workplace: Gender Identity vs. Sexual Orientation
• LGBTQ in the Workplace: Supporting a Transitioning Coworker
• LGBTQ in the Workplace: Supporting a Transitioning Employee for Managers
• LGBTQ in the Workplace: Understanding Pronouns
• Neurodiversity: 01. What Is Neurodiversity?
• Neurodiversity: 02. Working With Neurodiverse People
• Neurodiversity: 03. Misconceptions About Neurodiversity
• Working With Different Generations: 01. Introduction to the Working Generations
• Working With Different Generations: 02. Working With Baby Boomers
• Working With Different Generations: 03. Working With Gen X
• Working With Different Generations: 04. Working With Millennials
• Working With Different Generations: 05. Working With Gen Z
• Working With Different Generations: 06. Working Together Across Generations
• Anti-Racism for Leaders: Allyship
• Anti-Racism for Leaders: Creating and Implementing Policy
• Anti-Racism for Leaders: Diversity-Focused Recruitment
• Anti-Racism for Leaders: Evaluating Your Organization
• Anti-Racism for Leaders: Maintaining Momentum for Leaders
• Anti-Racism for Leaders: Mitigating Bias
• Anti-Racism: Calling Out and Calling In
• Anti-Racism: Colorblindness Doesn't Work
• Anti-Racism: Learning to Listen and Listening to Learn
• Anti-Racism: Maintaining Momentum
• Anti-Racism: The Anti-Racism Continuum
• Diversifying Your Leadership Team
• Isms: Exploring Isms in the Workplace
• Isms: Overcoming Isms in the Workplace
• Leadership of a Diverse Group
• Microaggressions
• Privilege: 01. What Is Privilege?
• Privilege: 02. Privilege Scenarios
• Privilege: 03. Using Your Privilege
• Tokenism
• Unconscious Bias: 01. What is Unconscious Bias?
• Unconscious Bias: 02. Types of Unconscious Bias
• Unconscious Bias: 03. Overcoming Unconscious Bias
• Working Well with Everyone: 01. What is Diversity?
• Working Well with Everyone: 02. The Diversity Continuum
• Working Well with Everyone: 03. The Mistake of Stereotyping
• Working Well with Everyone: 04. The Power of Inclusion
• Working Well with Everyone: 05. Diversity = Greatness

Gender Equality

• Women at Work: Conflict Management
• Women at Work: Receiving Feedback from Managers
• Women at Work: Stress and Burnout
• Women at Work: Work-life Balance

Substance Abuse

• Opioid Addiction for Employees
• Opioid Addiction for Managers
• Alcohol Abuse
• Marijuana Laws and HR Policy Part I: Marijuana Laws and Your Workplace
• Marijuana Laws and HR Policy Part II: Setting Marijuana HR Policies
• Marijuana Laws and HR Policy Part III: Post-Accident and Injury Marijuana Testing
• Substance Abuse

Workplace Compliance

• Creating a Family Leave Policy
• Creating a Parental Leave Policy
• Age Discrimination in Employment Act for Employees
• Age Discrimination in Employment Act for Managers
• Americans with Disabilities Act for Employees
• Americans with Disabilities Act for Managers
• Antitrust Law Overview
• Background Checks
• Equal Pay Act for Employees
• Equal Pay Act for Managers
• Fair Labor Standards Act (FLSA) for Employees
• Fair Labor Standards Act (FLSA) for Managers
• Family and Medical Leave Act (FMLA) for Employees
• Family and Medical Leave Act (FMLA) for Managers
• Florida Human Trafficking Awareness and Prevention for Apartment Staff
• Florida Human Trafficking Awareness and Prevention for Hotel and Motel Staff
• Handling References
• Insider Trading
• Interviewing Checklist
• Legally Firing
• Legally Hiring
• Military Family and Medical Leave Act (Military FMLA) for Employees
• Military Family and Medical Leave Act (Military FMLA) for Managers
• Pregnancy Discrimination Act for Employees
• Pregnancy Discrimination Act for Managers
• Retaliation
• Termination Checklist
• The New I-9 Form
• Uniformed Services Employment and Reemployment Rights Act (USERRA) for Employees
• Uniformed Services Employment and Reemployment Rights Act (USERRA) for Managers

• Alcohol Abuse: 01. Training Responsibilities
• Alcohol Abuse: 02. Rules and Regulations
• Alcohol Abuse: 03. Who Should I Test?
• Alcohol Abuse: 04. How Do I Know if Someone is Impaired?
• Alcohol Abuse: 05. What Are the Testing Procedures?
• Alcohol Abuse: 06. What Happens if My Employee Fails an Alcohol Test?
• Alcohol Abuse: 07. What Happens if My Employee Refuses an Alcohol Test?
• Alcohol Abuse: 08. Record Keeping
• Alcohol Abuse: 09. Employee Training
• Commercial Driver's License: 01. CDL Overview
• Commercial Driver's License: 02. Basic Vehicle Control
• Commercial Driver's License: 03. Transporting Cargo
• Commercial Driver's License: 04. Transporting Hazardous Materials
• Commercial Driver's License: 05. Hazardous Driving Conditions
• Commercial Driver's License: 06. Vehicle Inspections
• Commercial Driver's License: 07. Accident and Fire Procedures
• Compliance, Safety, Accountability: CSA for Employees
• Compliance, Safety, Accountability: CSA for Managers
• Compliance, Safety, Accountability: Overview
• DOT Audit Checklist
• Substance Abuse: 01. Training Responsibilities
• Substance Abuse: 02. Rules and Regulations
• Substance Abuse: 03. Who Should I Test?
• Substance Abuse: 04. How Do I Know if Someone is Impaired?
• Substance Abuse: 05. What Are the Testing Procedures?
• Substance Abuse: 06. What Happens if My Employee Fails a Drug Test?
• Substance Abuse: 07. What Happens if My Employee Refuses a Drug Test?
• Substance Abuse: 08. Record Keeping
• Substance Abuse: 09. Employee Training

Cannabidiol (CBD)

• The ABCs of CBD: 01. Intro to CBD
• The ABCs of CBD: 02. The CBD Market
• The ABCs of CBD: 03. CBD Retailing

Category Management

• Category Management: 01. Introduction to Category Management
• Category Management: 02. Definitions and Roles
• Category Management: 03. Assessment and Scorecard
• Category Management: 04. Strategies and Tactics
• Category Management: 05. Implementation and Review

Merchandising

• Merchandising: 01 Introduction to Merchandising
• Merchandising: 02 Being Prepared and Working Safely
• Merchandising: 03 Planograms and Shelf Sets
• Merchandising: 04 Inventory Replenishment
• Merchandising: 05 Off-Shelf Displays
• Merchandising: 06 Inventory Management
• Merchandising: 07 Communication Best Practices
• Merchandising: 08 The Seven Steps of Service

Negotiating Skills

• Negotiating Skills: 01. Introduction to Negotiation
• Negotiating Skills: 02. Types and Styles of Negotiators
• Negotiating Skills: 03. The Rules of Negotiation
• Negotiating Skills: 04. Offering and Accepting Concessions
• Negotiating Skills: 05. BATNA and ZOPA
• Negotiating Skills: 06. Negotiation Power
• Negotiating Skills: 07. Negotiation Coaching
• Negotiating Skills: 08. Negotiation Tactics

Retail Selling

• Retail Selling: 01 Knowing Your Customer
• Retail Selling: 02 Purposeful Partnerships
• Retail Selling: 03 Preparing for a Sales Call
• Retail Selling: 04 Initiating the Call
• Retail Selling: 05 Presenting Sales Suggestions
• Retail Selling: 06 Handling Objections
• Retail Selling: 07 Asking for Action
• Retail Selling: 08 The 5-Step Sales Call

Retail Shelf Space Management

• Retail Shelf Space Management: 01. Space Management Principles
• Retail Shelf Space Management: 02. Space Management Methodology
• Retail Shelf Space Management: 03. Influencing Space Management Decisions

Retailer Profitability Model

• Retailer Profitability Model: 01 Introduction to the RPM
• Retailer Profitability Model: 02 Impacting Profitability
• Retailer Profitability Model: 03 Reach
• Retailer Profitability Model: 04 Frequency
• Retailer Profitability Model: 05 Items per Shopper
• Retailer Profitability Model: 06 Price Per Item

Shopper Behavior

• Shopper Behavior: 01. Introduction
• Shopper Behavior: 02. The Path to Purchase
• Shopper Behavior: 03. Shopper Insights

Shopper Marketing

• Shopper Marketing: 01. Intro to Shopper Marketing
• Shopper Marketing: 02. The Shopper's Journey
• Shopper Marketing: 03. Shopper Insights
• Shopper Marketing: 04. The Shopper Marketing Process
• Shopper Marketing: 05. What Shopper Marketing Looks Like

Trade Math

• Trade Math: Advanced Trade Math
• Trade Math: Trade Math Basics

Winning with Walmart

• Winning with Walmart: 01 The Walmart Story
• Winning with Walmart: 02 Walmart Pricing and Philosophy
• Winning with Walmart: 03 Playing by the Rules
• Winning with Walmart: 04 Walmart Store Hierarchy
• Winning with Walmart: 05 Engaging with Walmart
• Winning with Walmart: 06 Flawless Execution

Checking

• Checking: Checking 101
• Checking: Checking Skills
• Checking: Online and Mobile Banking
• Checking: Selecting the Right Checking Account
• Checking: Understanding the Fine Print

Financial Wellness

• Financial Wellness: Budget Sample
• Financial Wellness: Creating a Budget
• Financial Wellness: Debts
• Financial Wellness: How to Manage Your Credit Cards
• Financial Wellness: How to Save at Home
• Financial Wellness: How to Save at Your Financial Institution
• Financial Wellness: How to Save on Food
• Financial Wellness: How to Save on Subscriptions
• Financial Wellness: How to Save on Your Car
• Financial Wellness: How to Save Using Your Employee Benefits
• Financial Wellness: Savings

Managing Credit

• Identity Theft
• Managing Credit: Avoiding Credit Problems
• Managing Credit: Debt Management
• Managing Credit: How to Read a Credit Report
• Managing Credit: Understanding Credit Scores
• Managing Credit: Why You Need Credit
• Managing Credit: Your Credit History

Savings

• Savings: How to Save
• Savings: Maximize Your Savings
• Savings: Savings 101
• Savings: Selecting the Right Savings Account
• Savings: Why We Save

Types of Credit

• Types of Credit: Credit 101
• Types of Credit: Credit Card Fine Print
• Types of Credit: Having Credit Cards as a Young Adult
• Types of Credit: How Credit Cards Work
• Types of Credit: Loan Fundamentals
• Types of Credit: Selecting a Credit Card
• Types of Credit: Understanding Auto Loans
• Types of Credit: Understanding Home Loans
• Types of Credit: Understanding Student Loans

California

• California Anti-Harassment: 07. Anti-Harassment Review
• California Anti-Harassment: Summary of SB 396 Changes
• California Anti-Harassment: 01. History of Sexual Harassment
• California Anti-Harassment: 02. Anti-Harassment for Everyone
• California Anti-Harassment: 03. Anti-Harassment for Managers
• California Anti-Harassment: 04. Examples and Scenarios
• California Anti-Harassment: 05. Writing and Communicating an Anti-Harassment Policy
• California Anti-Harassment: 06. Investigating Complaints
• California SB 1343 and SB 778
• California Understanding Harassment: 01. Introduction to Understanding Harassment
• California Understanding Harassment: 02. Creating a Healthy Culture
• California Understanding Harassment: 03. Understanding Offenders
• California Understanding Harassment: 04. Understanding Targets
• California Understanding Harassment: 05. Warning Signs
• California Understanding Harassment: 06. Bystander Training
• California Understanding Harassment: 07. Understanding Harassment in Review
• California Workplace Bullying

Connecticut

• Introduction to Connecticut Harassment & Discrimination
• Harassment & Discrimination - Connecticut Scenarios

Delaware

• Delaware Harassment and Discrimination Scenarios
• Introduction to Delaware Harassment and Discrimination

Harassment and Discrimination

• Avoiding Discrimination: 5 Keys
• Anti-Harassment: 01. Anti-Harassment for Everyone
• Anti-Harassment: 02. Anti-Harassment for Managers
• Anti-Harassment: 03. Writing and Communicating an Anti-Harassment Policy
• Anti-Harassment: 04. Investigating Complaints
• Anti-Harassment: 05. History of Sexual Harassment
• Anti-Harassment: 06. Anti-Harassment in Review
• Discrimination: The Protected Classes
• Understanding Harassment: 01. Introduction to Understanding Harassment
• Understanding Harassment: 02. Understanding Offenders
• Understanding Harassment: 03. Understanding Targets
• Understanding Harassment: 04. Bystander Training
• Understanding Harassment: 05. Warning Signs
• Understanding Harassment: 06. Healthy Culture
• Understanding Harassment: 07. Understanding Harassment in Review
• Workplace Bullying for Employees
• Workplace Bullying for Supervisors
• Workplace Violence for Employees

Illinois

• Illinois Harassment and Discrimination Scenarios
• Illinois SB 75
• Introduction to Illinois Harassment and Discrimination

Maine

• Introduction to Maine Harassment & Discrimination
• Harassment & Discrimination - Maine Scenarios

New York City

• New York City Anti-Harassment: 01. For Everyone
• New York City Anti-Harassment: 02. For Managers
• New York City Anti-Harassment: 03. Writing and Communicating an Anti-Harassment Policy
• New York City Anti-Harassment: 04. Examples
• New York City Anti-Harassment: 05. Investigating Complaints
• New York City Anti-Harassment: 06. Review
• New York City Anti-Harassment: Summary of New York City Changes

New York State

• New York State Anti-Harassment Introduction
• New York State Anti-Harassment Scenarios

Fatigue and Stress

• Breaking the Stress Cycle
• Stress Management: 01. Understanding Stress
• Stress Management: 02. Avoidable Stress
• Stress Management: 03. Unavoidable Stress
• Stress Management: 04. Handling Stress
• Stress Management: 05. Managing Stress
• Take a Deep Breath
• The Science of Sleep: How Much Sleep Do You Need?
• The Science of Sleep: Sleep Hygiene
• The Science of Sleep: Sleeping for Shift Work
• The Science of Sleep: The Science of Sleep
• Understanding Stress and Burnout

Hygiene

• Healthy Hygiene: Cleaning Your Workstation
• Healthy Hygiene: Hand Hygiene
• Healthy Hygiene: Shared Workstation Hygiene
• Healthy Hygiene: Staying Home Sick
• Healthy Hygiene: The Benefits of Wearing a Mask

Mental Wellness

• Building Confidence
• Digital Stress and Addiction
• Know Your EAP: Promoting Your EAP
• Know Your EAP: Using Your EAP
• Mental Health: Destigmatizing
• Mental Health: Managing Mental Health Issues
• Mental Health: Navigating Your Own Mental Health
• Remote Employee Mental Health: Maintaining the Mental Health of Your Remote Employees
• Remote Employee Mental Health: Maintaining Your Mental Health as a Remote Employee
• Seasonal Affective Disorder
• Stopping the Drama
• When Your Head Isn't in Work Anymore

Nutrition

• Convenience Store Diet
• You Are What You Eat: Brain Food
• You Are What You Eat: Meal Planning
• You Are What You Eat: Reading Food Labels
• You Are What You Eat: You Are What You Eat

Physical Health

• Deskercises: Arms and Shoulders
• Deskercises: Chest, Neck, and Back
• Deskercises: Legs and Backside, While Sitting
• Deskercises: Legs and Backside, While Standing
• Deskercises: Simple, Cardio, and Core
• Don't be a Calvin! (Dealing with Allergies)
• Fighting the Flu: 01. The Fight is On!
• Fighting the Flu: 02. Get to Know Your Opponent
• Fighting the Flu: 03. Gain the Upper Hand
• Fighting the Flu: 04. Throw in the Towel
• Fighting the Flu: 05. Call for Backup
• Keeping Track of Your Teen While You're at Work
• Know Your Numbers: Blood Pressure
• Know Your Numbers: BMI
• Know Your Numbers: Cholesterol
• Know Your Numbers: Glucose
• Preparing for Pumping at Work
• Understanding Headaches: Surprising Headache Triggers
• Understanding Headaches: Understanding Headaches

• HIPAA: 01. The Basics
• HIPAA: 02. What is HITECH?
• HIPAA: 03. HITECH - Understanding Business Associates
• HIPAA: 04. What is Protected Health Information?
• HIPAA: 05. The Privacy Rule - Authorizations
• HIPAA: 06. The Privacy Rule - Disclosures
• HIPAA: 07. The Security Rule
• HIPAA: 08. Enforcement
• HIPAA: 09. Breaches
• HIPAA: 10. Penalties
• HIPAA: 11. General Disclosures - FAQ
• HIPAA: 12. Marketing - FAQ
• HIPAA: 13. Protection Against Violations - Risk Analysis
• HIPAA: 14. Protection Against Violations - Safeguards
• HIPAA: 15. Quick Learn for Employees
• HIPAA: 16. Consumer Rights
• HIPAA: 17. Disclosure to Family and Friends
• HIPAA: 18. For Emergency Responders
• HIPAA: 19. GINA

Front Desk Customer Service

• Front Desk Customer Service: 01. Etiquette and Presentation
• Front Desk Customer Service: 02. Check-in and Check-out
• Front Desk Customer Service: 03. Communicating with Guests
• Front Desk Customer Service: 04. Telephone Techniques
• Front Desk Customer Service: 05. Handling Upset Guests

Front of the House

• Front of the House: 01. Introduction to Restaurants
• Front of the House: 02. Greeting and Seating Guests
• Front of the House: 03. Interacting with Guests: Fundamentals
• Front of the House: 04. Interacting with Guests: Special Circumstances
• Front of the House: 05. Interacting with Guests: Difficult People
• Front of the House: 06. Understanding the Menu: What's for Dinner?
• Front of the House: 07. Understanding the Menu: Writing Menu Descriptions
• Front of the House: 08. Understanding the Menu: What's on Tap?
• Front of the House: 09. Serving Guests: Taking Orders
• Front of the House: 10. Serving Guests: Table Service
• Front of the House: 11. Serving Guests: Time Management
• Front of the House: 12. Clearing the Table and Closing the Sale
• Front of the House: 13. Tips for Tipped Employees

Housekeeping

• Housekeeping: 01. Cleaning Guest Rooms
• Housekeeping: 02. Cleaning Public Spaces
• Housekeeping 03. Working Safely with Ergonomics
• Housekeeping: 04. Interacting with Customers

Tourism

• Tourist Attractions: 01. Overview
• Tourist Attractions: 02. Serving the Guest

Valet

• Valet: 01. Appearance and Professionalism
• Valet: 02. Parking Vehicles
• Valet: 03. Returning Vehicles
• Valet: 04. Safety Essentials

Retail Customer Service

• When the Customer Isn't Right: Retail Conflict for Managers
• Working in Retail: How to Give Exceptional Service
• Working in Retail: How to Handle Feedback
• Working in Retail: How to Stay Positive with Customers
• Working in Retail: How to Upsell
• Working in Retail: Managing Retail Employees
• Working in Retail: Who is your Customer?: I Can't Find This
• Working in Retail: Who is your Customer?: I'm Just Looking
• Working in Retail: Who is your Customer?: I'm on a Mission
• Working in Retail: Who is your Customer?: I'm With My Kids. Please Hurry.
• Working in Retail: Who is your Customer?: I've Got a Coupon for That
• Working in Retail: Who is your Customer?: I've Got Time and Money

Retail Excellence

• Retail Conflict Management: 01. Why Retail Conflict Management?
• Retail Conflict Management: 02. Preparation and Scenarios
• Retail Conflict Management: 03. Phases of Escalation
• Retail Conflict Management: 04. De-Escalation
• Retail Conflict Management: 05. Maintaining Control
• Retailer Profitability Model for Retailers: 01. Introduction
• Retailer Profitability Model for Retailers: 02. Creating Revenue
• Retailer Profitability Model for Retailers: 03. Reducing Expenses
• Retailer Profitability Model for Retailers: 04. Frequency
• Retailer Profitability Model for Retailers: 05. Reach
• Retailer Profitability Model for Retailers: 06. Items per Customer
• Retailer Profitability Model for Retailers: 07. Price per Item
• Retailer Profitability Model for Vendors: 01. Introduction
• Retailer Profitability Model for Vendors: 02. Creating Revenue
• Retailer Profitability Model for Vendors: 03. Reducing Expenses
• Retailer Profitability Model for Vendors: 04. Frequency
• Retailer Profitability Model for Vendors: 05. Reach
• Retailer Profitability Model for Vendors: 06. Items per Customer
• Retailer Profitability Model for Vendors: 07. Price per Item

Advanced Selling Skills

• Managing Enterprise Accounts: Customer Lifetime Value
• Managing Enterprise Accounts: Finding Unmet Needs
• Managing Enterprise Accounts: Handling Objections
• Managing Enterprise Accounts: Introduction
• Managing Enterprise Accounts: No Push Close
• Managing Enterprise Accounts: No Push Selling
• Managing Enterprise Accounts: Pre-Call Planning
• Managing Enterprise Accounts: Selling Benefits
• Managing Enterprise Accounts: The Five-Minute Debrief
• Managing Enterprise Accounts: Value Added Selling
• Sales Forecasting for the Salesperson
• Selling to the C-Suite

Basic Selling Skills

• Asking Great Sales Questions
• Building a Sales Plan
• Building GREAT Sales Relationships
• Closing the Sale
• Creating an Ethical Sales Environment
• Creating Your Elevator Pitch
• Decision Makers and Influencers
• Determining Customer Needs
• Developing Your Business Plan
• Distance Selling: How to Influence Over the Phone
• Distance Selling: Phone Selling
• Distance Selling: The Virtual Presentation
• Emotional Selling and Storytelling
• Handling Objections: 01. Handling Objections Basics
• Handling Objections: 02. Misunderstanding
• Handling Objections: 03. Doubt
• Handling Objections: 04. Indifference
• Handling Objections: 05. True Negative
• Handling Objections: 06. Defeating Stalls
• No, But If™
• QuickSell
• Recordkeeping: Internal Sales Communication
• Recordkeeping: Recordkeeping Basics
• Recordkeeping: Using Your CRM Effectively
• Retailer Hot Buttons: Traffic
• Retailer Hot Buttons: Transaction Size
• Sales Time Management
• Selling in New Products
• Selling To Different Customer Roles
• Smile!
• Speaking Customer
• The Order-Taker & the Professional
• The Unmet Need
• Tough Customers: The Bully
• Tough Customers: The Entitled
• Tough Customers: The Expert
• Tough Customers: The Grump
• Tough Customers: The Hesitator
• Turning Features into Benefits
• What Is a Sales Process?
• When to Shut Up
• Writing a Sales Proposal

Making the Sales Call

• Discovery Calls: Advanced Questioning Techniques
• Discovery Calls: Gathering Prospect Information
• Product Knowledge
• Sales Prospecting: How to Get Past Gatekeepers
• Sales Prospecting: How to Leave Sales Voicemails
• Sales Prospecting: Sales Analytics and Metrics
• Sales Prospecting: Social Media Networking
• Sales Prospecting: The Flipped Sales Funnel
• Sales Prospecting: The Link Between Marketing and Sales
• Sales Prospecting: The Original Sales Funnel
• Sales Prospecting: The Sales Pipeline

Sales Management

• Managing a Sales Process
• Managing Field Sales
• Riding Along with Sales Reps
• Running a Sales Meeting
• Sales Forecasting for Managers
• Sales Management Basics
• Sales Performance Measurement and Reporting

Tel-Sell

• Tel-Sell: 01. Non-Face-to-Face Customer Calls
• Tel-Sell: 02. Engagement Techniques
• Tel-Sell: 04. Speaking Clearly
• Tel-Sell: 05. Influencing Customers
• Tel-Sell: 06. Tel-Sell Excellence

The Sales Process

• Building a Sales Process
• Closing Strategies
• Overview of Sales Methodologies
• Selling Strategies: Consultative Selling
• Selling Strategies: Cyclical Selling
• Selling Strategies: Field Sales
• Selling Strategies: STUN Selling
• Selling Strategies: Tiered Selling
• Selling Strategies: Upsell and Add-Ons
• Uncovering Customer Needs
• What's Right for This Prospect, Today?

Title IX

• Title IX: Title IX on Your Campus
• Title IX: Title IX Reporting
• Title IX: What Is Title IX?

• Aerial Lift Safety
• Aerosol Transmissible Diseases
• Aggressive Driving
• Asbestos Hazard Awareness
• Asbestos Safety 101
• Back Safety and Injury Prevention
• Back Smarts
• Bad Weather Driving
• Behavior Based Safety (BBS)
• Benzene Safety
• Bloodborne Pathogens (BBP)
• Bloodborne Pathogens: Bloodborne Pathogens for Employees
• Bloodborne Pathogens: Bloodborne Pathogens for Employers
• Box Cutter Safety
• Cardiopulmonary Resuscitation (CPR)
• Chainsaw Safety: Making the Cut
• Chainsaw Safety: Types of Chainsaws and Safety Precautions
• Chemical Safety
• Chlorine Safety
• Cold Stress
• Compressed Gas Safety
• Concrete and Masonry
• Confined Space Entry - Permit Required
• Confined Spaces
• Confined Spaces for Employees: 01. Personnel Responsibilities
• Confined Spaces for Employees: 02. Understanding Permits
• Confined Spaces for Employees: 03. Atmospheric Hazards
• Confined Spaces for Employees: 04. Personal Protective Equipment
• Confined Spaces for Employees: 05. Confined Spaces for Construction
• Confined Spaces for Employers: 01. Rules and Responsibilities
• Confined Spaces for Employers: 02. Emergency Procedures and Rescue
• Confined Spaces: Construction Site Safety
• Coronavirus Precautions and Prevention: Common Sense Hygiene
• Coronavirus Precautions and Prevention: Coronavirus Preparedness
• Coronavirus Precautions and Prevention: Stay Calm, Stay Informed
• Coronavirus Precautions and Prevention: Travel Safely
• Coronavirus: COVID-19
• COVID-19: Workplace Safety
• Crane Safety: Mobile Cranes
• Criticality Safety
• Distracted Driving
• Driver Safety
• Driving Distractions
• Electrical Safety: 01. Basics for General Employees
• Electrical Safety: 02. Safe Work Practices and PPE
• Electrical Safety: 03. Hazard Recognition
• Electrical Safety: 04. Understanding Grounding
• Electrical Safety: 05. Arc Flash
• Electrical Safety: 06. Wiring, GFCI, and Extension Cords
• Electrical Safety: 07. Responding to Emergencies
• Electrical Safety: 08. OSHA Requirements for Employers
• Electrical Safety: General Awareness
• Electrical Safety: Hazards, Controls, and Best Practices
• Emergency and Fire Preparedness
• Emergency Exits
• Employee Safety Orientation
• Ergonomics: Adjusting Your Workspace
• Ergonomics: Chairs 101
• Ergonomics: Ergonomic Basics
• Ergonomics: Reducing Eyestrain
• Ergonomics: Stretching at Work
• Excavation, Trenching and Shoring Safety
• Fall Protection - Construction
• Fire Extinguisher Safety
• First Aid
• First Aid: AED Training
• First Aid: Bites, Cuts, and Scrapes
• First Aid: Broken Bones
• First Aid: Bug Bites and Stings
• First Aid: Burns
• First Aid: Choking
• First Aid: Diabetes
• First Aid: EpiPens and Allergic Reactions
• First Aid: Introduction to First Aid
• First Aid: Mammal Bites and Scratches
• First Aid: Seizures
• First Aid: Snake Bites
• First Aid: Strokes
• First Aid: Toxic Plants
• Flammable Liquid Safety
• Forklift Best Practices: Narrow Aisles and Enclosed and Hazardous Areas
• Forklift Best Practices: Pedestrian Traffic Concerns
• Forklift Best Practices: Physical Conditions
• Forklift Best Practices: Ramps and Grades
• Forklift Best Practices: Safe Travel Practices
• Forklift Best Practices: Tipovers and Loading Docks
• Forklift Operator
• Forklift Safety: Forklift Operations for Employees: Load Handling
• Forklift Safety: Forklift Operations for Employees: Pre-Operation
• Forklift Safety: Forklift Operations for Employees: Traveling and Maneuvering
• Forklift Safety: Forklift Operations for Managers
• Forklift Safety: Introduction to Forklifts for Employees
• Forklift Safety: Introduction to Forklifts for Managers
• Formaldehyde Safety
• Hand and Power Tool Safety: Preparing Your Tools and Station
• Hand and Power Tool Safety: Using Tools Safely
• Hand and Power Tools
• Hand Safety
• Harsh Braking and Harsh Acceleration
• Hazard Communication (HAZCOM GHS)
• Hazard Communication for Employees: 01. Introduction to Hazard Communication
• Hazard Communication for Employees: 02. Understanding Labels and Pictograms
• Hazard Communication for Employees: 03. SDS
• Hazard Communication for Employers: 01. Creating an Effective Program
• Hazard Communication for Employers: 02. Labeling
• Hazard Communication for Employers: 03. SDS
• Hazard Communication for Employers: 04. Training Requirements
• HAZWOPER - Decontamination
• HAZWOPER - Hazardous Materials Chemistry
• HAZWOPER - Introduction
• HAZWOPER - Personal Protective Equipment (PPE)
• HAZWOPER Overview
• Hearing Conservation
• Hearing Conservation for Employees
• Hearing Conservation for Managers
• Heat Stress
• Hot Work
• Hydrogen Sulfide (H2S) Safety
• If an Employee Gets COVID
• Incident Investigation
• Indoor Air Quality
• Indoor Air Quality for Managers
• Industrial Ergonomics
• Introduction to Caught In-Between Hazards
• Introduction to OSHA
• Job Safety Analysis
• Laboratory Safety
• Ladder Safety
• Ladder Safety: 01. The World of Ladders
• Ladder Safety: 02. Positioning and Climbing Ladders
• Ladder Safety: 03. Storing, Carrying, and Transporting Ladders
• Lead Awareness
• Line Breaking
• Lockout Tagout for Authorized Workers
• Lockout Tagout: 01. Introduction for Everyone
• Lockout Tagout: 02. Lockout Tagout for Employees
• Lockout Tagout: 03. Lockout Tagout Basics for Employers
• Lockout Tagout: 04. Advanced Lockout Tagout for Employers
• Lockout/Tagout
• Machine Guarding
• Maritime Lockout/Tagout Plus
• Mobile Elevating Work Platforms: Aerial and Scissor Lift Safety
• Mobile Ladder Safety
• Muscle Sprains and Strains
• Office Ergonomics
• Office Safety
• OSHA Recordkeeping: 01. General Recordkeeping Criteria
• OSHA Recordkeeping: 02. Special Cases
• OSHA Recordkeeping: 03. First Aid
• OSHA Recordkeeping: 04. Understanding OSHA Forms and Privacy Protection
• OSHA Recordkeeping: 05. Reporting Requirements for Serious Events
• OSHA Recordkeeping: 06. New Electronic Rule
• Overhead and Gantry Crane Safety
• PACE Behavioral Driving Large Vehicles
• PACE Behavioral Driving Light Vehicles
• Pandemics: Slowing the Spread
• Passenger Van Driver Safety
• Personal Fall Arrest Systems
• Personal Protective Equipment (PPE)
• Personal Protective Equipment: 01. General Introduction to Personal Protective Equipment
• Personal Protective Equipment: 02. Hand and Arm Protection
• Personal Protective Equipment: 03. Head, Eye, and Face Protection
• Personal Protective Equipment: 04. Hearing Protection
• Personal Protective Equipment: 05. Respiratory Protection
• Personal Protective Equipment: 06. Nail Gun Safety
• Personal Protective Equipment: 07. Construction
• Personal Protective Equipment: 08. PPE for Managers
• Pipeline Safety
• Portable Fire Extinguishers for Employees
• Portable Fire Extinguishers for Managers
• Power Press Safety
• Powered Industrial Truck Safety
• PPE Lessons Learned: One Time Is All It Takes
• Preparing for an OSHA Inspection
• Preventing Spills
• Process Safety Management
• Radio Communications
• Respiratory Protection
• Rigging Safety
• Road Rage
• Robbery Safety
• Safe Driving Behavior for Commercial Motor Vehicles (CMVs)
• Safety Audits
• Safety for Employees: Carbon Dioxide for Employees
• Safety for Employees: Carbon Monoxide for Employees
• Safety for Employees: Flammable and Combustible Liquids for Employees
• Safety for Employees: Machine Guard Safety for Employees
• Safety for Employees: Propane Gas Safety for Employees
• Safety for Managers: Carbon Dioxide for Managers
• Safety for Managers: Carbon Monoxide for Managers
• Safety for Managers: Flammable and Combustible Liquids for Managers
• Safety for Managers: Machine Guard Safety for Managers
• Safety for Managers: Powered Industrial Trucks for Managers
• Safety for Managers: Propane Gas Safety for Managers
• Scaffold Safety
• See Something, Say Something
• Silica Hazards
• Slips, Trips, and Falls
• Slips, Trips, and Falls for Employees
• Slips, Trips, and Falls for Managers
• Small Spill Cleanup
• Stairway Hazards
• Static Electricity
• Steel Erection - Construction
• Traffic Control (Flagger)
• Two-Wheeled Handcart
• Understanding Industrial Hygiene
• Valve Safety
• What is OSHA?
• Work-Related Injury and Illness Recordkeeping (WRIIR)
• Workforce Hazard Recognition
• Working in Cold Weather
• Working in Hot Weather
• Workplace Signs, Labels, and Tags
• Workplace Violence for Supervisors

• Absences from the Workplace
• Computer Security
• Discrimination-Free Workplace
• Drug and Alcohol-Free Workplace
• Ethics
• Reporting Sexual Harassment in New York
• Sexual Harassment and Discrimination Prevention for California
• Sexual Harassment and Discrimination Prevention for California Supervisors
• Sexual Harassment and Discrimination Prevention for Employees
• Sexual Harassment and Discrimination Prevention for Managers
• Sexual Harassment and Discrimination Prevention for New York
• Sexual Harassment and Discrimination Prevention for New York Managers
• Violence in the Workplace

• Air Emissions Management
• Emergency Planning and Community Right-to-Know Act [EPCRA]
• Environmental Management Fundamentals
• Hazardous Waste Management
• Oil Spill Prevention, Control, and Countermeasure (SPCC)
• Resource Conservation Recovery Act (RCRA)
• Stormwater Management
• TSCA (Toxic Substances Control Act)
• Universal Waste Management
• Wastewater Management

• 3D Printer Safety
• Autoclave Safety
• Biosafety Cabinets
• Drone Operation Compliance and Safety
• Field Research Safety
• Fire Safety for Residence Halls
• Fume Hood Safety
• Handling Radioactive Materials
• Introduction to Biosafety
• Introduction to Radiation Safety
• Laboratory Compressed Gas Safety
• Laboratory Ergonomics
• Laboratory Safety Refresher
• Laser Safety
• Liquid Nitrogen Safety
• Recombinant DNA
• Risk Assessment
• Sharps Safety
• Shop Safety
• University Laboratory Safety
• X-Ray Safety

• DOT Hazmat
• DOT: Driver Logs
• Driver Qualifications
• Driver Wellness
• Drug and Alcohol Testing -- Employee
• Drug and Alcohol Testing for Supervisors - Reasonable Suspicion
• Hazardous Materials Transportation: Bulk Transport
• Hazardous Materials Transportation: Handling Non-Bulk Packages
• Pre- and Post-Trip Inspections
• Profiled in Safety
• Transportation of Dangerous Goods

• Canada - Asbestos Hazard Awareness
• Canada - Asbestos Hazard Awareness Overview
• Fall Protection
• Hearing Conservation
• Workplace Hazardous Materials Information System [WHMIS]

• HIPAA for Covered Entities
• Medical Mandatory Courses

• Part 46 Miner Refresher Training
• Part 46 New Miner Training
• Part 48 Surface Miner Refresher Training
• Part 48 Surface New Miner Training

• Bucket Rescue
• Communications Facilities 1910.269
• Dog Attack Prevention
• Electrical Clearances 1910.269
• Enclosed Spaces 1910.269
• Excavations 1910.269
• General Concepts 1910.269
• Grounding 1910.269
• Hand and Portable Power Tools 1910.269
• Hazardous Energy Control Procedures 1910.269
• Job Briefings 1910.269
• Ladders, Platforms, Step Bolts, and Manhole Steps 1910.269
• Line Clearance Tree Trimming 1910.269
• Mechanical Equipment 1910.269
• Medical Services and First Aid 1910.269
• Overhead Lines 1910.269
• Overhead Lines with Live-Line, Bare-Hand Work 1910.269
• Personal Protective Equipment 1910.269
• Power Generation 1910.269
• Sling Safety
• Special Conditions and Materials Handling 1910.269
• Substations 1910.269
• Testing and Test Facilities 1910.269
• Underground Electrical Installations 1910.269
• Vault and Pole-Top Rescue 1910.269
• Working On or Near Exposed, Energized Parts 1910.269
• Working with Self-Contained Meters

• Arc Flash Training (NFPA 70E)

• 8 Hour Refresher Training

• OSHA 10 Hour Construction Safety
• OSHA 10 Hour Construction Safety (Proctored: NYC Only)
• OSHA 10 Hour General Industry
• OSHA 10 Hour General Industry (Proctored: NYC Only)
• OSHA 30 Hour Construction Safety
• OSHA 30 Hour Construction Safety (Proctored: NYC Only)
• OSHA 30 Hour General Industry
• OSHA 30 Hour General Industry (Proctored: NYC Only)

• Food Allergens: Preventing Cross-Contact
• Food Manufacturing: Microbiology for Dairy
• Food Manufacturing: Quality Assurance Programs
• Food Manufacturing: Sanitation
• Food Manufacturing: Site Security
• Food Manufacturing: Traceability Management
• Food Safety for Food Handlers

• AC, DC, and Circuit Interactions (1.0 CEH)
• Application of Synchrophasors (1.5 CEHs)
• Auxiliary Relays (1.0 CEH)
• Basic Electricity (1.0 CEH)
• Basics of Power System Operations (1.0 CEH)
• Blackout Events (1.0 CEH)
• Breaker Operations (1.5 CEHs)
• Bus Protection (1.5 CEHs)
• CIP Incident Response & Recovery, Data Protection, Risk Management (1.0 CEH)
• CIP Physical and Electronic Access (1.5 CEHs)
• Circuit Breakers and Disconnects (1.0 CEH)
• Communication (1.5 CEHs)
• Control Center Operations and Governance (1.0 CEH)
• Critical Infrastructure Protection Overview (1.0 CEH)
• Distribution and Shift Factors (1.0 CEH)
• Disturbance Control Performance (1.0 CEH)
• Disturbance Monitoring Equipment (2.0 CEHs)
• Economic Power System Operations (2.0 CEHs)
• Effective Communication Overview (1.0 CEH)
• Effective Communication Strategies and Best Practices (1.0 CEH)
• Effective Verbal Communication (1.0 CEH)
• Effective Written Communication (1.0 CEH)
• Electric Devices (1.0 CEH)
• Electromagnetism, Induction, Transformers, and Conductors (1.0 CEH)
• Elements of System Protection (2.5 CEHs)
• Emergency Operations and Event Reporting (EOP-004/EOP-011) (1 CEH)
• Energizing and Restoring the Electric System (1.0 CEH)
• Energy and Weather Event Summary
• Fault Analysis, Relay Coordination, and Back-up Protection (1.5 CEHs)
• FERC Standards of Conduct (SOC) (1.0 CEH)
• Formulas for Voltage and Current Division (1.0 CEH)
• Frequency Response, Bias Setting, and Balancing Authority Control (1.5 CEHs)
• General Relay Operations, Categories, and Input (1.5 CEHs)
• General Switchgear Maintenance (1.5 CEHs)
• Generation (1.0 CEH)
• Generator and Auxiliary Systems Functions (1.0 CEHs)
• Generator Construction and Process Control (1.0 CEHs)
• Generator Protection (2.5 CEHs)
• Generators, Torque Angle, and Synchronizing (1.0 CEH)
• Geomagnetic Disturbances (2.5 CEHs)
• Human Performance for System Operators (1.5 CEHs)
• Human Performance for System Operators: Advanced Concepts (1.0 CEH)
• Identifying and Responding to Blackouts (1.0 CEH)
• Inductance, Capacitance, and Phase and Power Angles (1.0 CEH)
• Interchange Scheduling and Coordination (1.0 CEH)
• Interconnected Energy Accounting (2.0 CEHs)
• Interconnected Power System Operations (1.5 CEHs)
• Laws of Electricity (1.0 CEH)
• Line Protection (1.0 CEH)
• Load Characteristics and Management (1.0 CEHs)
• Loss of Control Center Functionality/Geomagnetic Disturbance Operations (EOP-008/EOP-011) (1.5 CEHs)
• Low Voltage Breakers (1.0 CEHs)
• Main Transformers (1.5 CEHs)
• Medium and High Voltage Switchgear (2.0 CEHs)
• Monitoring System Conditions (2.5 CEHs)
• Ohm's Law, Power & Energy Formulas, Basic Concepts of Series & Parallel Circuits (1.0 CEH)
• Performing System Restoration (1.0 CEH)
• Phasors, Capacitance, Inductance, and Symmetrical Components (1.0 CEH)
• Pilot Protection (1.0 CEHs)
• Power System Concepts (1.5 CEHs)
• Preparing for Power Plant Start-ups (1.5 CEHs)
• Primary and Secondary Distribution Systems (1.5 CEHs)
• Principles of Synchrophasors (1.0 CEH)
• Protection and Control (2.0 CEHs)
• Protection System Misoperation (1.5 CEHs)
• Protective Relays and Instrument Transformers (1.0 CEHs)
• Reactive Power Control Scenarios (1.0 CEH)
• Reactive Power Fundamentals (1.0 CEH)
• Reactive Power Production Equipment (1.0 CEH)
• Real Power Control Balancing Performance (1.0 CEH)
• Reliability Coordinator Data Needs (1.5 CEH)
• Reliability Coordinator Responsibilities (1.0 CEH)
• Remedial Action Schemes (1.0 CEH)
• Renewable Energy Integration (1.0 CEH)
• Single and Poly-phase Metering (1.0 CEH)
• Solar, Hydro, Tidal, Geothermal, and Variable Generation (1.5 CEHs)
• Steam Turbine Control and Operation (1.5 CEHs)
• Supervisory Control and Data Acquisition Systems (SCADA) (2.0 CEHs)
• Switchgear (2.0 CEHs)
• System Restoration Coordination and System Restoration from Blackstart (EOP-005/EOP-006) (1 CEH)
• Three Phase AC Connections and Effects (1.5 CEHs)
• Transformer Principles (1.0 CEH)
• Transformer Protection (1.0 CEH)
• Transmission, Substations, and System Protection (1.5 CEHs)
• Types of Protective Relays (2.5 CEHs)
• Wind Generation (1.0 CEH)

• Active Shooter Response Training

• Aerosol Transmissible Diseases Overview
• Air Emissions Management Overview
• Arc Flash and Electrical Safety Best Practices (NFPA 70E) Overview
• Asbestos Hazards Awareness Overview
• Back Care and Ergonomics Overview
• Back Safety and Injury Prevention Overview
• Behavior-Based Safety Overview
• Benzene Safety Overview
• Bloodborne Pathogens (BBP) Overview
• Bloodborne Pathogens for Healthcare Workers Overview
• Canadian Hearing Conservation Overview
• Cardiopulmonary Resuscitation (CPR) Overview
• Chemical Safety Overview
• Cold Stress Overview
• Cold, Flu, and Transmissible Illness Prevention
• Compressed Gas Overview
• Computer Security Overview
• Confined Spaces Entry - Permit Required Overview
• Confined Spaces Overview
• Conveyor Safety
• COVID-19 Masks, Coverings, and Respirators
• Disinfecting the Workplace for COVID-19
• Distracted Driving Overview
• Driver Safety Overview
• Dropped and Fallen Objects
• Drug & Alcohol-Free Workplace Overview
• Drug and Alcohol Testing for Employees Overview
• Earthquake Preparedness
• Electrical Safety: General Awareness Overview
• Electrical Safety: Hazards, Controls, and Best Practices Overview
• Emergency and Fire Preparedness Overview
• Emergency Planning and Community Right-to-Know Act (EPCRA) Overview
• Employee Safety Orientation Overview
• Environmental Management Fundamentals Overview
• Excavation, Trenching, and Shoring Overview
• Eye Safety
• Eyewashes and Safety Showers
• Fall Protection - Construction Overview
• Fatigue and Stress Awareness
• Fire Extinguisher Safety Overview
• Fire Extinguishers: Monthly Inspections
• Fire Safety and Patient Evacuation Overview
• Hand and Power Tool Safety Overview
• Hand Safety Overview
• Hazardous Waste Management Overview
• HAZCOM Overview
• HAZWOPER - Decontamination Overview
• HAZWOPER - Hazardous Materials Chemistry Overview
• HAZWOPER - Introduction Overview
• HAZWOPER - Personal Protective Equipment (PPE) Overview
• Hearing Conservation Overview
• Heat Stress Overview
• HIPAA for Covered Entities Overview
• Hot Work Overview
• Hurricane Preparedness
• Indoor Air Quality Overview
• Industrial Ergonomics Overview
• Intro to Ammonia Hazards
• Intro to Beryllium Hazards
• Intro to Cadmium Hazards
• Intro to Caught In-Between Hazards
• Intro to Combustible Dust Hazards
• Intro to Hexavalent Chromium Hazards
• Intro to Hydraulic Safety
• Intro to Loading Dock Safety
• Intro to Mold and Mildew Awareness
• Intro to Off-Road Vehicle Safety: ATVs and UTVs
• Intro to Pallet Jack Safety
• Intro to Personal Safety
• Intro to Pressure and Power Washer Safety
• Intro to Safe Material Storage
• Intro to Site Security
• Intro to Skid Steer Loaders
• Intro to Spray Finishing Hazards
• Intro to Utility Cart Safety
• Intro to Wildfire Smoke Safety
• Laboratory Ergonomics Overview
• Ladder Safety Overview
• Lead Awareness Overview
• Line Breaking Overview
• Lockout Tagout for Authorized Workers Overview
• Lockout Tagout Overview
• Machine Guarding Overview
• Medical Hazard Communication Overview
• Mobile Elevating Work Platforms: Aerial and Scissor Lift Safety Overview
• Mosquito, Tick, and Vector-Borne Illnesses
• Office Ergonomics Overview
• Office Safety Overview
• Oil Spill Prevention, Control, and Countermeasures (SPCC) Overview
• Overhead and Gantry Crane Safety Overview
• Personal Fall Arrest Systems Overview
• Powered Industrial Truck Safety Overview
• Process Safety Management Overview
• Reporting Sexual Harassment
• Resilience and Stress Management
• Respiratory Protection Overview
• Rigging Safety Overview
• Scaffold Safety Overview
• Sexual Harassment and Discrimination Prevention for Managers Overview
• Sexual Harassment and Discrimination Prevention Overview
• Silica Hazards Overview
• Slips, Trips, & Falls Overview
• Stormwater Management Overview
• Tornado Preparedness
• Traffic Control (Flagger) Overview
• Violence in the Workplace Overview
• Wastewater Management Overview
• Winter Weather Driving
• Workspace Cleanliness

• 101-71 - Introduction to Industrial Hygiene
• 102-09 - Operator Fatigue
• 104-03 - Combustible Dusts
• 117-01 - Hazardous Materials Safety
• 117-02 - Acid and Caustic Awareness
• 117-04 - Ammonia Awareness
• 117-07 - Radiation Awareness
• 117-08 - Hazardous Gases Methane, Carbon Monoxide, and Carbon Dioxide
• 117-20 - Gas Monitoring Basics
• 118-03 - Toxicology
• 118-04 - Medical Surveillance
• 130-03 - Hazardous Material Procedures
• 130-06 - Root Cause Analysis
• 130-07 - Safety and Health Programs
• 140-01 - General Concepts and Job Briefings
• 140-04 - Enclosed Spaces
• 140-09 - Electrical Clearances
• 140-11 - Mechanical Equipment
• 140-18 - Dog Bite Prevention
• 170-01 - Introduction to Industrial Math
• 170-02 - Industrial Math: Measurements and Calculations
• 170-03 - Industrial Math: Fractions, Percentages, and Ratios
• 171-01 - Atomic Structure and Chemical Bonding
• 171-02 - Introduction to the Periodic Table of Elements
• 171-03 - Chemical Formulas, Reactions, and Solubility
• 171-04 - Introduction to Hydrocarbon Chemistry
• 171-05 - Chemical Equations
• 171-10 - Introduction to Physics Force and Motion
• 171-11 - Introduction to Physics Energy, Work, and Power
• 180-01 - Fundamentals of Human Performance Improvement

• 201-01 - Working Principles of Simple Machines
• 201-02 - Hand Tools I
• 201-03 - Hand Tools II
• 201-04 - Portable Power Tools
• 201-05 - Torque Wrenches
• 202-01 - Introduction to Belt Drive Maintenance
• 202-02 - V-Belts
• 202-03 - Positive Traction Belt Drives
• 202-04 - Sheave Maintenance
• 202-05 - Introduction to Conveyor Systems
• 202-06 - Conveyor System Designs
• 202-07 - Conveyor Belt System Inspection and Operation
• 202-08 - Conveyor Belt Installation and Repair
• 203-01 - Introduction to Bearings
• 203-02 - Rolling Contact Bearings
• 203-03 - Sliding Surface Bearings
• 203-04 - Bearing Installation and Removal
• 203-05 - Bearing Seals
• 203-06 - Troubleshooting Bearing Failures
• 205-01 - Introduction to Gear Drives
• 205-02 - Types of Gears
• 205-03 - Maintaining Gear Drives
• 205-04 - Clutches
• 207-01 - Lubrication Selection and Sampling in Rotating Machinery
• 207-02 - Lubrication Failures and Management in Rotating Machinery
• 207-03 - Lubrication Analysis in Rotating Machinery
• 208-01 - Pipe Connections and Symbols
• 208-03 - Piping Construction and Sizing
• 208-04 - Piping Expansion, Support, and Insulation
• 208-05 - Piping Auxiliaries
• 208-06 - Tubing Types and Applications
• 208-07 - Tube Fittings and Connection Methods
• 208-08 - Tube and Conduit Bending
• 209-01 - Couplings
• 209-03 - Pre-Alignment Procedures
• 209-04 - Rough Alignment
• 209-05 - Mathematical Rim-and-Face Alignment
• 209-06 - Graphical Rim-and-Face Alignment
• 209-07 - Reverse Dial Alignment
• 209-09 - Laser Alignment
• 211-01 - Introduction to Chain Drives
• 211-02 - Chain Drive Maintenance and Troubleshooting
• 213-01 - Lubrication Basics
• 213-02 - Types of Lubricants
• 213-03 - Lubrication Sampling and Analysis
• 213-04 - Lubrication Filtration and Purification
• 213-05 - Lubrication Delivery Methods and Systems
• 215-01 - Introduction to Valves and Their Components
• 215-02 - Valve Actuators
• 215-03 - Gate Valves
• 215-04 - Globe Valves
• 215-05 - Butterfly Valves
• 215-06 - Ball Valves
• 215-07 - Check Valves
• 215-08 - Needle Valves
• 215-09 - Plug Valves
• 215-10 - Diaphragm Valves
• 215-11 - Pinch Valves
• 215-12 - Safety and Relief Valves
• 215-13 - Solenoid Valves
• 215-14 - Valve Positioners
• 215-15 - Pressure Regulator Valves
• 219-01 - Introduction to Centrifugal Pumps
• 219-02 - Centrifugal Pump Design
• 219-03 - Centrifugal Pump Fundamentals
• 219-04 - Centrifugal Pump Operation
• 219-05 - Centrifugal Pump Operations and Maintenance, Part 2
• 219-08 - Impellers and Wear Rings
• 219-10 - Pump Troubleshooting
• 219-12 - Pump Internal Inspection and Troubleshooting
• 223-01 - Heat Exchanger Theory
• 223-02 - Open Heat Exchanger Design and Operation
• 223-03 - Closed Heat Exchangers
• 225-01 - Compressed Air Systems
• 225-02 - Compressed Air System Components
• 225-03 - Positive Displacement Compressors
• 225-04 - Dynamic Compressors
• 225-06 - Axial Compressor Control Schemes
• 229-01 - Bolted Joints
• 229-02 - O-Rings
• 229-03 - Making Gaskets
• 229-04 - Fasteners
• 229-05 - Packing Material Use and Installation
• 229-06 - Mechanical Seals Use and Installation
• 231-01 - Introduction to Positive Displacement Pumps
• 231-02 - Reciprocating Positive Displacement Pumps
• 231-03 - Displacement Pumps
• 243-01 - Introduction to Hydraulics
• 243-02 - Hydraulic Systems
• 243-03 - Hydraulic Fluids
• 271-01 - Vibration Introduction
• 271-02 - Vibration Causes and Characteristics
• 271-04 - Plant Vibration Program
• 273-01 - Boiler Tube Repair
• 273-02 - Inspecting the Fireside of a Boiler, Part 1
• 273-03 - Inspecting the Fireside of a Boiler, Part 2
• 273-04 - Inspecting the Waterside of a Boiler
• 273-05 - Inspecting a Boilers Exterior
• 273-06 - Waterside and Fireside Cleaning of a Boiler

• Area Control Error Equation (1.5 CEH)
• Math for System Operators (1.0 CEH)
• 301-02 - Electrical Distribution System Fundamentals
• 301-03 - Primary and Secondary Distribution Systems
• 301-04 - Distribution System Components and Application
• 301-05 - Characteristics of Distribution Switchgear
• 301-06 - Load Characteristics and Management
• 301-08 - Single and Poly-phase Metering
• 312-01 - Basic Electricity
• 312-02 - Laws of Electricity
• 312-03 - AC, DC, and Circuit Interactions
• 312-04 - Three Phase AC Connections and Effects
• 312-05 - Electric Devices
• 312-06 - Ohm's Law, Power & Energy Formulas, Basic Concepts of Series & Parallel Circuits
• 312-07 - Formulas for Voltage and Current Division
• 312-08 - Inductance, Capacitance, and Phase and Power Angles
• 312-09 - Phasors, Capacitance, Inductance, and Symmetrical Components
• 312-10 - Electromagnetism, Induction, Transformers, and Conductors
• 312-11 - Generators, Torque Angle, and Synchronizing
• 345-01 - NERC Overview and Application for Generator Operators
• 345-02 - NERC Overview
• 345-03 - PER-006 for Generator Operators
• 345-10 - FERC Standards of Conduct (SOC)
• 350-01 - Elements of System Protection
• 350-02 - Types of Protective Relays
• 350-03 - Monitoring System Conditions
• 350-04 - Disturbance Monitoring Equipment
• 350-05 - Line Protection
• 350-06 - Transformer Protection
• 350-06 - Transformer Protection
• 350-07 - Pilot Protection
• 350-09 - Bus Protection
• 350-10 - Generator Protection
• 350-11 - Protection System Misoperation
• 350-12 - Protection Systems Maintenance Programs
• 350-14 - General Relay Operations, Categories, and Input
• 350-15 - Auxiliary Relays
• 350-16 - Fault Analysis, Relay Coordination, and Back-up Protection
• 350-17 - Breaker Operations
• 350-18 - Protection and Control
• 350-20 - Remedial Action Schemes
• 375-12 - Real Power Control Balancing Performance
• 375-13 - Disturbance Control Performance
• 375-14 - Frequency Response, Bias Setting, and Balancing Authority Control
• 375-15 - Area Control Error Equation
• 375-15 - Generation
• 375-16 - Interchange Scheduling and Coordination
• 376-04 - Communication
• 376-05 - Principles of Synchrophasors
• 376-06 - Application of Synchrophasors
• 376-07 - Effective Communication Overview
• 376-08 - Effective Verbal Communication
• 376-09 - Effective Written Communication
• 376-10 - Effective Communication Strategies and Best Practices
• 377-06 - Critical Infrastructure Protection Overview
• 377-07 - CIP Physical and Electronic Access
• 377-08 - CIP Incident Response & Recovery, Data Protection, Risk Management
• 378-09 - Emergency Operations and Event Reporting (EOP-004/EOP-011)
• 378-10 - System Restoration Coordination and System Restoration from Blackstart (EOP-005/EOP-006)
• 378-11 - Loss of Control Center Functionality/Geomagnetic Disturbance Operations (EOP-008/EOP-011)
• 378-12 - Energy and Weather Event Summary
• 378-13 - Identifying and Responding to Blackouts
• 378-14 - Energizing and Restoring the Electric System
• 378-15 - Performing System Restoration
• 378-18 - Blackout Events
• 378-19 - Geomagnetic Disturbances
• 381-07 - Reliability Coordinator Responsibilities
• 381-08 - Reliability Coordinator Data Needs
• 386-01 - Reliability Responsibilities and Authorities
• 387-03 - Economic Power System Operations
• 387-05 - Interconnected Energy Accounting
• 387-07 - Supervisory Control and Data Acquisition Systems (SCADA)
• 387-10 - Math for System Operators
• 387-11 - Basics of Power System Operations
• 387-12 - Human Performance for System Operators
• 387-13 - Renewable Energy Integration
• 387-14 - Solar, Hydro, Tidal, Geothermal, and Variable Generation
• 387-15 - Wind Generation
• 387-18 - Power System Concepts
• 387-22 - Transformer Principles
• 387-23 - Circuit Breakers and Disconnects
• 387-25 - Distribution and Shift Factors
• 387-29 - Human Performance for System Operators: Advanced Concepts
• 387-30 - Interconnected Power System Operations
• 387-31 - Transmission, Substations, and System Protection
• 387-32 - Control Center Operations and Governance
• 388-08 - Reactive Power Fundamentals
• 388-09 - Reactive Power Production Equipment
• 388-10 - Reactive Power Control Scenarios
• Additional Industrial Skills Training from SOS

• 401-01 - Electron Theory
• 401-02 - Magnetism and Electromagnetism Explained
• 401-03 - Ohms and Kirchoffs Laws Relating to DC Circuits
• 401-04 - Evaluating Series and Parallel DC Circuit Performance
• 401-05 - Determine Circuit Outputs from Specified Inputs
• 402-01 - Introduction to Alternating Current
• 402-02 - Ohms and Kirchoffs Laws Involving AC Circuits
• 402-03 - Inductance in AC Circuits
• 402-04 - Capacitance in AC Circuits
• 402-05 - Impedance in AC Circuits
• 402-06 - AC Power
• 402-07 - Fundamentals of Three-Phase AC
• 405-01 - Power Quality
• 405-02 - Harmonics
• 405-03 - High-voltage AC
• 409-01 - AC Induction Motors
• 409-02 - AC Generators
• 409-03 - AC Induction Motor Theory
• 409-04 - Troubleshooting AC Induction Motors
• 409-05 - AC Induction Motor Maintenance
• 409-06 - Overhauling Induction Motors
• 409-07 - Generator System Heat Protection
• 409-08 - Generator Overhaul
• 409-09 - DC Motors and Generators
• 409-10 - Maintenance of Direct Current Motors and Generators
• 411-01 - Introduction to Motor Controls
• 411-02 - Motor Protection and Fault Diagnosis
• 411-03 - Motor Control Troubleshooting
• 411-04 - Motor Control Centers
• 413-01 - AC Drives Overview
• 415-01 - Transformer Basics
• 415-02 - Transformer Design and Components
• 415-03 - Transformer Connections
• 415-04 - Special Transformers
• 416-01 - Battery Basics
• 416-02 - Electrical Backup Systems
• 416-03 - Uninterruptible Power Supplies (UPS)
• 417-01 - Switchgear
• 417-02 - Low Voltage Breakers
• 417-03 - Medium and High Voltage Switchgear
• 417-04 - General Switchgear Maintenance
• 417-05 - Breaker Specific Maintenance
• 417-06 - Circuit Breaker Time-Travel Characteristics and Testing
• 418-01 - Electrical Faults and Current Ratings
• 418-02 - Overcurrent Protection; Fuses and Breakers
• 418-03 - Protective Relays
• 418-04 - Generator, Transformer, and Motor Protection
• 418-05 - Grounding and Bonding
• 419-01 - MOV (Motor Operated Valve) Application and Construction
• 419-02 - MOV (Motor Operated Valve) Disassembly and Inspection, Part 1
• 419-03 - MOV (Motor Operated Valve) Disassembly and Inspection, Part 2
• 419-04 - Limit Switch Adjustment
• 421-01 - Wire and Cable Management
• 421-02 - Terminating and Connecting Wires in a Control Panel
• 421-03 - Making Connections in a Junction Box
• 421-04 - Installing Conduit and Pulling Wire
• 423-01 - Introduction to Medium Voltage Cable
• 423-02 - Medium Voltage Splices and Terminations
• 425-01 - Troubleshooting AC Circuits
• 425-02 - Troubleshooting DC Circuits
• 427-01 - Electrical Freeze Protection Components and Application

• 701-01 - Introduction to Petroleum Refining
• 701-02 - Basic Petroleum Chemistry
• 701-03 - OSHAs Process Safety Management Standard
• 701-04 - History of Refining
• 701-05 - Introduction to Crude Oil
• 701-06 - Operator Qualifications in Refining
• 701-07 - Maintenance Requirements in Petroleum Refining
• 701-08 - Predictive and Reactive Maintenance
• 705-01 - Refinery Overview and Configuration
• 705-03 - Crude Unit
• 705-05 - Catalytic Reformer
• 705-07 - Fluid Catalytic Cracker
• 705-09 - Coker Operations
• 705-11 - Gasoline Blending
• 705-12 - Diesel and Other Fuels
• 705-13 - Sweetening
• 705-15 - Sulfuric Acid Plant
• 705-17 - Finishing Processes and Hydrotreating
• 705-19 - Support Plants and Regulations
• 705-21 - Natural Gas Refining
• 705-23 - Lubricants
• 705-25 - Asphalt
• 707-01 - Features and Operation of Process Heaters
• 709-01 - Features and Uses of Process Tanks
• 711-01 - Introduction to Distillation
• 711-02 - Operation of a Distillation Column
• 713-01 - Introduction to Process Separators
• 715-01 - Introduction to Process Reactors
• 717-01 - Introduction to Naphtha Reforming
• 719-01 - Safety Alarm Systems and Instrumentation
• 719-02 - Overpressure Safety Systems
• 721-01 - Process Utilities Systems, Part 1
• 721-02 - Process Utilities Systems, Part 2
• 723-01 - Process Product Movement and Shipment
• 723-02 - Tanks and Vessels Used for Storage
• 725-01 - Sampling Principles and Methods
• 725-02 - Testing Principles and Procedures

• 801-01 - Introduction to Measuring and Care of Measuring Tools
• 801-02 - Measuring Rules and Tapes
• 801-03 - Micrometers
• 801-04 - Fixed Gauges
• 801-05 - Measuring with Calipers
• 801-06 - Dial Indicators
• 801-07 - Telescoping Gauges
• 803-01 - Layout and Bench Work
• 803-02 - Threading and Tapping
• 805-01 - Vertical Milling Machine
• 807-01 - Engine Lathe
• 809-01 - Surface Grinder
• 811-01 - Pedestal Grinder
• 813-01 - Bandsaw
• 815-01 - Drill Press
• 820-01 - Scaffold Erection and Components
• 820-02 - Rigging, Part 1
• 820-03 - Rigging, Part 2
• 820-04 - Rigging, Part 3
• 820-05 - Ladders
• 820-06 - Overhead Cranes
• 820-07 - Aerial Lift Devices
• 841-01 - Safe Welding and Cutting Practices
• 841-02 - Weldability of Metals
• 841-03 - Shielded Metal Arc Welding (SMAW)
• 841-04 - Gas Metal Arc Welding (GMAW)
• 841-05 - Tungsten Inert Gas (TIG) Welding
• 841-06 - Oxyacetylene Welding (OAW)

• 603-01 - Instrumentation and Control Overview
• 603-02 - Principles of Temperature
• 603-03 - Principles of Pressure
• 603-04 - Principles of Level
• 603-05 - Principles of Flow
• 603-06 - Temperature Instruments
• 603-07 - Pressure Measuring Devices
• 603-08 - Level Measuring Devices
• 603-09 - Flow Measuring Devices
• 603-15 - Weight Measuring Devices
• 605-01 - Multimeters
• 605-02 - Oscilloscopes
• 605-03 - Power Suplies
• 605-04 - Signal Generators
• 605-05 - Digital Thermometers and Calibrators
• 605-06 - Manometers
• 605-07 - Pressure and Vacuum Calibrators
• 605-08 - Megohmmeters
• 607-01 - Analytical Instruments
• 607-02 - Introduction to Analytical Testing
• 609-01 - Calibration Overview, Part 1
• 609-02 - Calibration Overview, Part 2
• 609-03 - Introduction to Troubleshooting
• 609-04 - Instrument Troubleshooting
• 611-01 - P&ID Basics
• 611-02 - Reading a P&ID
• 611-03 - Electrical Drawings
• 611-04 - Logic Diagrams
• 611-05 - Industrial Print Reading Overview
• 613-01 - Introduction to Automated Control
• 613-02 - Pneumatic and Electronic Control System
• 613-03 - Introduction to Switches
• 613-04 - Electronic Control Systems
• 615-01 - Signal Transmission
• 615-02 - Basic Principles of Industrial Transmitters
• 615-03 - Smart Transmitters
• 615-04 - Transducers
• 617-01 - Controller Control Modes
• 617-02 - Operation of Automatic-Manual Transfer Stations
• 617-03 - Final Control Elements
• 619-01 - Introduction to Industrial Electronics
• 619-07 - Digital Electronics and Microprocessors
• 621-01 - Introduction to Programmable Logic Controllers (PLC)
• 621-02 - InputOutput IO Processing
• 621-03 - Inputs and Outputs
• 621-04 - PLC (Programmable Logic Controllers) Programming Instructions, Part 1
• 621-05 - PLC (Programmable Logic Controllers) Programming Instructions, Part 2
• 621-06 - PLC (Programmable Logic Controllers) Networks
• 621-07 - PLC (Programmable Logic Controllers) Network Protocols
• 670-01 - Air Conditioning Fundamentals
• 670-02 - Ductless Air Conditioning
• 670-03 - Introduction to Industrial and Commercial Refrigeration
• 670-05 - Refrigerant System Troubleshooting
• 670-06 - Chiller Design and Maintenance
• 670-09 - Ducting and Air Movement for HVAC Systems
• 670-15 - District Energy Basics
• 670-17 - Package Boiler Fundamentals
• 670-19 - Package Boiler Design
• 670-21 - Package Boiler Startup, Operation, Shutdown and Maintenance
• 670-23 - Package Chiller Fundamentals
• 670-25 - Package Chiller Design
• 670-27 - Package Chiller Startup, Operation, Shutdown, and Maintenance

• 501-01 - Energy Conversion
• 501-02 - Steam Turbine Basics
• 501-03 - Combustion System Component Overview
• 501-04 - Boiler Water and Steam Cycle Overview
• 501-05 - Generator Overview
• 505-01 - Steam Turbine Design
• 505-02 - Steam Turbine Control and Operation
• 505-03 - Steam Turbine Auxiliaries
• 505-10 - Steam Turbine Governor System
• 507-01 - Generator and Auxiliary Systems Functions
• 507-02 - Generator and Auxiliary Systems Flow Paths and Major Components
• 507-03 - Generator Construction and Process Control
• 507-04 - Generator and Auxiliary Systems Start-up
• 507-05 - Generator and Auxiliary Systems Normal Operations
• 507-06 - Generator and Auxiliary Systems Shutdown
• 511-01 - Gas Turbine Fundamentals and Configuration of Generating Facilities
• 511-02 - Introduction to the GE LM Series Gas Turbine
• 511-03 - Introduction to GE Frame Series Gas Turbines
• 511-04 - Introduction to the Siemens V-Series Gas Turbine
• 511-05 - Heavy Duty Gas Turbines – Major Components and Support Systems
• 511-07 - Aero-derivative Gas Turbines – Major Components and Support Systems
• 511-10 - Fundamentals of Gas Turbine Operation and Routine Maintenance
• 511-11 - Gas Turbine Control Schemes
• 511-12 - Gas Turbine Fuel and Combustion Systems
• 511-13 - Gas Turbine Lube Oil and Control Oil Systems
• 511-14 - Gas Turbine Air Systems
• 511-15 - Gas Turbine Water Wash and Drain Systems
• 521-01 - Introduction to Combustion Air and Flue Gas Systems
• 521-02 - Combustion Air and Flue Gas Flow Paths and Components
• 521-03 - Control Loops and Methods of Control
• 521-04 - Combustion Air and Flue Gas System Start-up
• 521-05 - Maintaining Fan Operations in Combustion Air and Flue Gas Systems
• 521-06 - Shut Down Process
• 521-06 - Combustion Air and Flue Gas System Shutdown Process
• 522-01 - Coal Handling System
• 523-01 - Boiler Fuel System Function
• 523-02 - Process and Methods of Control for the Boiler Fuel System
• 523-03 - Boiler Fuel System Start-up
• 523-04 - Normal Operation of the Boiler Fuel Systems
• 523-05 - Shutdown for the Boiler Fuel System
• 523-05 - Shutdown of the Boiler Fuel System
• 531-01 - Combustion Theory
• 531-02 - Basic Boiler Design
• 531-03 - Boiler Valves and Fittings
• 531-04 - Boiler Fuel and Air Systems
• 531-05 - Boiler Water and Steam Cycle
• 531-06 - Boiler Heat Recovery Systems
• 531-07 - Scrubbers and Ash Removal Systems
• 531-08 - Boiler Operator Roles and Responsibilities
• 533-01 - Fuel Combustion and Controls
• 533-02 - Boiler Burner Controls and Management
• 535-01 - Flue Gas Desulfurization System
• 535-02 - Flue Gas Desulfurization System, Open Spray Design, Part 1
• 535-03 - Flue Gas Desulfurization System, Open Spray Design, Part 2
• 535-04 - Dry Scrubber Operation
• 535-05 - Selective Catalytic Reduction (SCR) System
• 535-09 - Introduction to Continuous Emission Monitoring Systems
• 535-10 - Fundamentals of Using a CEMS
• 535-11 - Calibration of CEMS Components
• 551-01 - Introduction to the Circulating Water System
• 551-02 - Function of the Circulating Water System
• 551-03 - Circulating Water System Components
• 551-04 - Circulating Water System Start-up
• 551-05 - Circulating Water System Normal Operations
• 551-06 - Circulating Water System Shutdown
• 551-07 - Circulating Water System Controls
• 551-08 - Cooling Towers Operating Principles and Designs
• 551-09 - Cooling Towers: Components
• 551-10 - Air Cooled Condensers
• 553-01 - Introduction to the Condensate System
• 553-02 - Introduction to the Feedwater System
• 553-03 - Condensate and Feedwater Systems Operation
• 553-04 - Condensate and Feedwater System Control
• 555-01 - Boiler Feed Pumps and Associated Auxiliary Equipment
• 555-02 - Boiler Feed Pump Flow Path and Major Components
• 555-03 - Boiler Feed Pump Water Supply and Control Systems
• 555-04 - Boiler Feed Pump Start-up
• 555-05 - Boiler Feed Pump Daily Operations
• 557-01 - Function of the Boiler Water and Steam Systems
• 557-02 - Flow Paths and Components of the Boiler Water and Steam Systems
• 557-03 - Process Controls for the Boiler Water and Steam Systems
• 557-04 - Start-up Procedures for the Boiler Water and Steam Systems
• 557-05 - Normal Operation of the Boiler Steam and Water Systems
• 557-06 - Shutdown of the Boiler Water and Steam Systems
• 559-01 - Molecular Chemistry of Water
• 559-02 - Elements and the Periodic Table of Elements
• 559-03 - Chemical Compounds
• 559-04 - Corrosion Causes and Effects
• 559-05 - Corrosion Control in Steam Production
• 559-06 - Steam Chemistry Control and Guidelines
• 559-07 - Industrial Water Treatment Systems
• 559-08 - Introduction to Desalination
• 559-09 - Desalination: Pre- and Post-treatment of Water
• 559-10 - Reverse Osmosis
• 559-11 - Thermal Desalination Technologies
• 560-01 - Main Transformers
• 560-02 - Station Service System
• 560-03 - Fuses and Circuit Breakers
• 560-04 - Plant Protection Protective Relays and Instrument Transformers
• 560-05 - Equipment Disconnects and Grounding
• 561-01 - Preparing for Power Plant Start-ups
• 561-02 - Power Plant Start-up Procedures
• 561-03 - Preparing for Power Plant Shutdowns
• 561-04 - Power Plant Shutdown Procedures
• 563-01 - Basic Power Plant Efficiency
• 563-02 - Water and Steam Terms and Principles
• 563-03 - Heat Transfer Principles
• 563-04 - Laws and Principles of Thermodynamics
• 563-05 - Performance Parameters
• 563-06 - Balancing Efficiency, Availability, Capability, and Flexibility
• 563-07 - Instrumentation and Controls
• 563-08 - Boiler Efficiency
• 563-09 - Boiler Reliability
• 563-10 - Turbine Efficiency
• 563-11 - Condenser Efficiency
• 563-12 - Condenser Operation and Reliability
• 563-13 - Feedwater Heater Operation and Efficiency
• 563-14 - Pump Efficiency and Reliability
• 563-15 - Environmentally Sensitive Operations
• 565-01 - Distributed Control System Fundamentals
• 565-02 - Distributed Control System Components
• 565-03 - Using Distributed Control System Diagrams
• 565-04 - Power Plant Unit Control
• 567-01 - Understanding the Basic Properties of Water and Steam
• 567-02 - Saturated Steam Tables
• 567-03 - Superheated Steam Tables
• 581-01 - Diesel Engines for Power Generation
• 581-02 - Diesel Engine Support Systems
• 581-03 - Diesel-Powered Generation
• 581-04 - Diesel Power Plant Operations
• 581-05 - Diesel Plant Control Systems and Protective Devices
• 581-06 - Diesel Plant Routine Maintenance
• 582-01 - Combined Cycle Power Plants
• 582-02 - Combined Cycle Power Plant Components
• 582-03 - HRSG Flow Path and Major Equipment
• 582-04 - HRSG – Auxiliary Equipment and Systems
• 582-05 - HRSG Basic Operating Concerns and Conditions
• 582-06 - Combined Cycle Steam and Feedwater Operating Principles
• 582-07 - Combined Cycle Condensate and Circulating Water Systems
• 582-08 - Combined Cycle Auxiliary Systems
• 582-10 - Steam Turbines in a Combined Cycle Plant
• 582-13 - Control Loops in a Combined Cycle Plant
• 583-01 - The Hydroelectric Role in the Power System
• 583-02 - Hydroelectric Power Stations
• 583-03 - Water Management
• 583-04 - Hydroelectric Generators
• 583-05 - Generator Monitoring and Control
• 583-06 - Hydroelectric Plant Auxiliaries
• 583-07 - Operating Electrical Equipment in a Hydroelectric Plant
• 583-08 - Mechanical Governor
• 583-09 - Electric Governor
• 584-01 - Introduction to Biomass Power Plants
• 584-02 - Biomass and Waste to Energy Power Plants
• 585-01 - Basic Wind Turbine Design
• 585-02 - Wind Farm Development
• 585-03 - Horizontal Wind Turbine Design and Operation
• 585-04 - Wind Energy Production
• 586-01 - Introduction to Reciprocating Engine Power Plants
• 586-03 - Fundamentals of Reciprocating Engine Design
• 586-05 - Reciprocating Engine Auxiliary Systems
• 586-06 - Reciprocating Engine Electrical and Control Systems
• 586-07 - Reciprocating Engine Operations
• 586-09 - Generator Control in Reciprocating Engine Power Plants
• 586-11 - Reciprocating Engine General Inspection
• 587-01 - Nuclear Power Principles and Design
• 587-02 - PWR and BWR Operation and Design
• 589-01 - Introduction to Solar Energy
• 589-03 - Solar Energy Photovoltaic
• 589-05 - Solar Energy Thermal Applications

• 24-7 EMS
• 24-7 EMS & Fire Combo
• 24-7 Fire
• Disaster and Counter-Terrorism Medicine

Additional Courses

• Abdominal Emergencies (v2)
• Abdominal Trauma (v2)
• Affective Characteristics (v2)
• Agricultural Hazmat: EMS Response (v2)
• Air Medical Transports (v2)
• Assessment: Medical Patient (v2)
• Blunt Chest Trauma (v2)
• Bomb Blast Injuries (v2)
• Burns: Thermal (v2)
• Cold Weather Emergencies: Hypothermia (v2)
• Critical Decision Making (v2)
• Crush Injuries (v2)
• Electrical Injuries (v2)
• EMS Flood Response (v2)
• Entrapped Patients (v2)
• Eye Injuries: Response for EMS (v2)
• Extreme Heat Emergencies (v2)
• Extreme Sports Injuries: Extremity Trauma (v2)
• Extrication & Patient Packaging (v2)
• Facial Injuries (v2)
• Interpreting Vital Signs (v2)
• Mechanism of Injury (v2)
• Medical Assessment: Syncope (v2)
• Musculoskeletal Emergencies (v2)
• MVC Management (v2)
• Patient Refusal (v2)
• Renal Failure: Acute (v2)
• Renal Failure: Chronic (v2)
• Risk Management: Refusals & Abandonment (v2)
• Social Media & EMS (v2)
• Summer Emergencies (v2)
• Terrorism: EMS Readiness (v2)
• Trauma Assessment (v2)
• Understanding Shock (v2)
• Water Rescue Considerations for EMS (v2)

Airway, Respiration & Ventilation

• Capnography (v2)
• Carbon Monoxide Poisoning (v2)
• Geriatric Respiratory Emergencies (v2)
• Pediatric Respiratory Emergencies (v2)
• Supraglottic Airway Management (v2)

Cardiovascular

• 12-Lead Electrocardiogram (ECG) (v2)
• Acute Coronary Syndrome (ACS) Care (v2)
• Code Management (v2)
• Geriatric Assessment (v2)
• Heart Failure (v2)
• Medical Assessment (v2)
• Pediatric Airway Management (v2)
• Pediatric Cardiac Arrest: Management and Response (v2)
• Stroke (v2)
• Sudden Cardiac Death (v2)
• VAD Patients: EMS Response (v2)

Medical

• Anaphylaxis (v2)
• Asthma (v2)
• Behavioral Emergencies: Excited Delirium (v2)
• Bloodborne Pathogens (v2)
• Communicable Diseases: Childhood & Travelers (v2)
• Deaf and Hard of Hearing: Response Awareness (v2)
• Diabetic Emergencies (v2)
• Ebola Awareness for EMS (v2)
• Infection Control: MRSA (v2)
• Infectious Disease Update & Personal Protection (v2)
• Medication Delivery in EMS (v2)
• Obstetrics & Childbirth (v2)
• Opioid Epidemic: Response for EMS (v2)
• Pain Management (v2)
• Pediatric Behavioral Emergencies: Autism (ASD) (v2)
• Seizures (v2)
• Street Drugs (v2)
• Trauma During Pregnancy (v2)

Operations

• Assault Victim Care (v2)
• Back Injury Prevention for EMS (v2)
• Bariatric Patient: Care & Transport (v2)
• Crew Resource Management (v2)
• Cyanide Poisoning (v2)
• DMAT & Mass Gathering Medicine (v2)
• Domestic Violence (v2)
• Emergency Driving (v2)
• Emergency Responders, Fire, and Cancer (v2)
• Emergency Vehicle Operations (v2)
• Geriatric Behavioral Emergencies (v2)
• Geriatric Poisonings (v2)
• Geriatric Trauma: Hip Injuries (v2)
• HazMat: EMS Response (v2)
• Human Trafficking: An EMS Perspective (v2)
• Lifting & Moving (v2)
• Managing Multiple Patients: EMS Operations (v2)
• MCI Management: Transportation Group (v2)
• Medication Errors & Equipment Failures (v2)
• Pediatric Assessment (v2)
• Pediatric Emergencies: Burns (v2)
• Pediatric Fevers and Seizures (v2)
• Pediatric Poisoning (v2)
• Pediatric Trauma (V2)
• Pregnancy: Medical Emergencies (v2)
• Report Writing (v2)
• Respiratory Protection for Emergency Responders (v2)
• Responder Wellness and Fitness (v2)
• Role of Research and EBGs (v2)
• Scene Safety (v2)
• Scene Safety: Meth Labs (v2)
• Workplace Stress (v2)

Trauma

• Combat-Related TBI (v2)
• Intraosseous Vascular Access (v2)
• Spinal Injury Management (v2)
• Sports Injuries (v2)
• Tourniquets & Hemorrhage Control (v2)
• Triage (v2)

Firefighter Series

• Basic Fire Streams
• Basic Fireground Communications
• Basic Hoisting Operations
• Basic Pump Operations
• Basics of High-Rise Firefighting
• Breaching Masonry Walls Basics
• Building Construction Awareness
• Care and Maintenance of Forcible Entry Tools
• Cold Weather Operations
• Driver Operations
• Elevator Safety Response Awareness
• Exterior Class A Fires
• Extrication Update: Newer and Hybrid Vehicles
• Firefighter Rehab
• Fireground Hydraulics: Basic Concepts
• Ground Ladders
• Hazardous Materials
• HazMat Operations Update
• Home Safety Surveys
• Hose Appliances
• Hydrogen Sulfide Suicide Awareness
• Interior Structure Fires
• Introduction to Forcible Entry
• Introduction to NIMS-ICS
• Introduction to the Wildland Urban Interface
• Mass Decontamination: The Basics
• NFIRS & Documentation
• Overview of Aerial Operations
• Portable Fire Extinguishers
• Portable Ground-Ladder Rescues
• Positive Pressure Ventilation
• Safety on the Fireground
• Safety: Firefighter Fitness Basics
• Safety: Rapid Intervention Crews
• Safety: Respiratory Protection and SCBA
• Safety: Responding to Violence
• Safety: Water Emergencies
• Salvage and Overhaul
• Scene Lighting
• Search and Rescue
• Search Operations: Building Fires
• Utilities Shut Off
• Vehicle Fires
• Vertical Ventilation: Pitched Roof
• Water Supply & Tender Operations

Inspector Series

• Building Construction
• Customer Service
• Electrical Systems
• Fire Alarm Systems: Introduction
• Hazardous Materials for the Fire Inspector
• Hydrant Inspections
• Identifying Hazards During Inspections
• Inspection Techniques
• Interpreting Model Fire Codes
• Introduction to Report Writing
• Suppression Systems: Wet and Dry
• Workplace Violence

Officer Development

• Basic Documentation for the Officer
• Best Practices: Customer Relations
• Budgeting Basics
• Ethical Issues
• Handling Conflicts
• Handling Personnel Issues
• Leadership Styles
• Managing the Difficult Employee
• Media Relations: The Basics
• Professional Development
• Time Management

HIPAA Training for EMS

• PWW Media HIPAA TV 2.0